Lakayla Deloatch

• confirm an scheduled appointment dates and times with physicians office
• monitored and updated patient records in the electronic medical records system
• copied and filed important information for patient and client records
• scheduled lab work or diagnostic tests for patients based on physician orders
• processed insurance authorizations prior to scheduling services for patients
• monitored incoming calls from patients seeking appointments times or requesting changes in their existing schedules
• collaborated with physicians , nurse and other healthcare professionals to coordinate patient care
• answered telephones and directed calls to appropriate staff

● Merchant Pediatrics ● At merchant pediatrics as a medical record assistant volunteer, I was responsible for deactivating patients who weren’t in the system anymore. ● Completed appropriate claims paperwork, documentation, and system. entry ● Confirm patient appointments over the phone. ● Organized patient charts, gathered medical histories, lab results and consents ● Pulled patient charts for upcoming appointments. ● Processed medical records requests from outside providers according to facility, state and federal law.

•Provided each guest with a list of the resort's upcoming activities and events. • Quickly learned new skills and applied them to daily tasks, improving. efficiency and productivity. • Worked flexible hours, night, weekend, and holiday shifts. • Demonstrated respect, friendliness and willingness to help wherever. needed. • Performed duties in accordance with applicable standards, policies and

● Solaris Healthcare ● Collaborated with dieticians to obtain accurate nutritional information and assess patient needs. ● Dining room set | Meal preps. ● Provided excellent customer service to residents, staff and families. ● Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals. ● Adhered to food safety and infection control regulations by cleaning and sanitizing equipment. ● Educated clients about long-term health benefits of balanced diets and exercise programs.

● Fostered high-level of customer service and satisfaction to drive loyalty. ● Helped customers in finding unique items to fit their individual style. ● Coordinated purchasing and delivery of items to customers. ● Met or exceeded personal and department sales goals. ● Served customers with knowledge, friendly support at every stage of shopping and purchasing.