Lakayla Jackson
Munster,Indiana
Summary
Experienced Financial Analyst with a background in managing and interpreting financial data to support business decision-making. Strong skills in budgeting, forecasting, and financial modeling paired with the ability to communicate complex financial concepts clearly. Notable impact made on previous work through identifying cost-saving opportunities and enhancing operational efficiency.
Overview
4
4
years of professional experience
Work History
Financial Analyst
ECOLAB
Naperville, IL
02.2021 - Current
- Participated in the preparation of financial statements, performance data, and other reporting documents for accuracy
- Supported global controllers, functional leaders with various financial analysis, and month end closing activities
- Identified areas of cost savings and potential revenue increases
- Compiled data into dashboards used to track performance metrics over time
- Created detailed reports comparing actual results to planned objectives
Program Assistant
Purdue University Northwest
Remote
12.2021 - 01.2023
- Assist in the organization and execution of university events, such as seminars, conferences, and workshops.
- Help with literature reviews, data collection, and analysis for faculty research projects.
- Input and manage data in spreadsheets, databases, and other systems.
- Fostered relationships to define programming needs and strengthen organizational standing.
Customer Service Representative
Teleperformance
, Remote
12.2020 - 12.2021
- Successfully resolved customer problems, and tracked all relevant information for auditing purposes.
- Responded promptly to customer assistance requests, demonstrating a strong understanding of products and services.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Assisted customers with making payments, or establishing payment plans, to bring accounts current.
- Identified upselling opportunities while engaging with customers, contributing to revenue growth.
- Collaborated with cross-functional teams to address complex customer issues and provide comprehensive solutions.
Education
Bachelor of Science - Finance and Accounting
Purdue University Northwest
Hammond, IndianaSkills
- Expense and revenue analysis
- Account reconciliation processes
- Call center operations
- Comparative analysis
- Accounting principles
- Financial and operational reporting
- Administrative support
Activities
- Member, Finance/Accounting Club, 08/01/22
- VP, COB Advisory Board
Timeline
Program Assistant
Purdue University Northwest
12.2021 - 01.2023
Financial Analyst
ECOLAB
02.2021 - Current
Customer Service Representative
Teleperformance
12.2020 - 12.2021
Bachelor of Science - Finance and Accounting
Purdue University Northwest
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