Lakayla Warrington
Davenport,IA
Summary
Proactive with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Children's Transportation Office Manager
Tots2Teens Transportation
03.2015 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Established team priorities, maintained schedules, and monitored performance.
- Wrote engaging and successful marketing, advertising, and website copy.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Bartender
DoubleTree by Hilton
02.2024 - 07.2025
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Restaurant Server/Banquet Server
Best Western Plus SteepleGate Inn
04.2021 - 11.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Supported the needs of a5-person wait staff who attended to the specific needs of countless customers daily for a full-service hotel with social relevancy and intentionality.
Front of House Manager
Lindsay Park Yacht Club
05.2014 - 02.2021
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
Associate's degree - Liberal Arts & General Studies
Eastern Iowa Community Colleges
Bettendorf, IA05.2015
Skills
- Service prioritization
- Training and coaching
- Quickbooks
- Partnership marketing
- Email marketing
Accomplishments
- Contributed to service that earned a stellar review in Hiltons Honors
- Supervised team of 10 staff members.
Certification
- Driver's License
- CPR Certification
- First Aid Certification
- Childcare Assistant Certification
Assessments
- Administrative assistant/receptionist — Proficient February 2023 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Work style: Reliability — Proficient February 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Work style: Professionalism — Proficient February 2023 Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
- Food safety — Proficient September 2023 Knowledge of proper food and equipment handling safety measures Full results: Proficient
- Customer service — Proficient December 2021 Identifying and resolving common customer issues Full results: Proficient
- Data entry: Attention to detail — Proficient December 2023 Maintaining data integrity by detecting errors Full results: Proficient
- Work style: Conscientiousness — Proficient April 2022 Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
- Customer focus & orientation — Proficient December 2021 Responding to customer situations with sensitivity Full results: Proficient
- Administrative assistant/receptionist — Proficient April 2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Cleaner fit — Proficient October 2023 Measures the traits that are important for successful cleaners Full results: Proficient
- Verbal communication — Proficient September 2023 Speaking clearly, correctly, and concisely Full results: Proficient
- Food service: Customer situations — Proficient March 2023 Identifying and addressing customer needs in a food service setting Full results: Proficient
- Administrative support professional fit — Proficient April 2022 Measures the traits that are important for successful administrative support professionals Full results: Proficient
- Bartending — Proficient May 2023 Understanding, pouring, and mixing drink orders Full results: Proficient
Languages
English
Full Professional
Timeline
Bartender
DoubleTree by Hilton
02.2024 - 07.2025
Restaurant Server/Banquet Server
Best Western Plus SteepleGate Inn
04.2021 - 11.2022
Children's Transportation Office Manager
Tots2Teens Transportation
03.2015 - Current
Front of House Manager
Lindsay Park Yacht Club
05.2014 - 02.2021
Associate's degree - Liberal Arts & General Studies
Eastern Iowa Community Colleges
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