Lake Hancock
Lincoln City,OR
Summary
Dynamic professional with extensive experience in customer service and relationship building at Wells Fargo. Proven track record in sales growth and cash handling, fostering trust and loyalty among clients. Enhancing customer satisfaction through tailored solutions and effective communication, consistently exceeding expectations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
03.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Associate Retail Manager
Mobile One LLC
09.2021 - 11.2022
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Cocktail Server
Chinook Winds Casino Resort
05.2021 - 08.2022
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Barista
Human Bean
09.2020 - 04.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Sales Consultant
Prime Communications AT&T
06.2019 - 04.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features
- Explained latest promotions, sales incentives and offerings to promotesavings and drive sales.
Education
Los Molinos High School
Los Molinos, CASkills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Cash handling
- Sales growth
Timeline
Associate Personal Banker
Wells Fargo
03.2023 - Current
Associate Retail Manager
Mobile One LLC
09.2021 - 11.2022
Cocktail Server
Chinook Winds Casino Resort
05.2021 - 08.2022
Barista
Human Bean
09.2020 - 04.2021
Sales Consultant
Prime Communications AT&T
06.2019 - 04.2020
Los Molinos High School
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