LaKea Allen
Locust Grove,GA
Summary
Results-driven professional with strong communication and leadership skills seeking a position that offers opportunities for growth and advancement. Experienced in team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Demonstrates a track record of fostering a positive and results-driven environment.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
T-Mobile/Sprint
01.2016 - Current
- Greet customers in a timely manner, and maintain files on new and existing customers
- Fostered a positive work environment, promoting teamwork and open communication
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
Regional Retail Supervisor
Vonage
12.2014 - 10.2015
- Communicate with employees on policies and procedures pertaining to Vonage
- Expanded market presence through the successful opening of new store locations within the assigned territory.
- Oversaw visual merchandising initiatives across multiple locations, creating an engaging in-store experience that attracted customers and drove sales growth.
- Developed and implemented employee incentive programs that boosted morale and increased overall sales performance.
- Analyzed market trends regularly to inform product selection decisions and ensure optimal merchandise mix for each location in the region.
Director
Meadowbrook Academy
07.2013 - 12.2013
- Handle staff meetings and scheduling work hours
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Sales Associate
MetroPCS Wireless Company
01.2012 - 02.2013
- Identifies the customer’s needs and provides information related to Metro PCS
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handle all administrative aspects of sales including paperwork, payments, and filing orders
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
School-Age Teacher
KinderCare Learning Center
08.2010 - 03.2012
- Plan the weekly and monthly schedule of activities as well as keeping attendance records
- Model and encourage students to utilize appropriate health, safety and nutritional practices
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Developed creative approaches for presenting complex concepts, simplifying content while maintaining rigor and depth of understanding.
- Mentored new teachers to support their transition into the profession, sharing expertise and resources for success.
Education
Associate of Arts - Communication Degree
University of Phoenix
06.2024
Associate of Arts - Early Childhood Care And Education
Rasmussen College
05.2013
High School Diploma -
Forest Park High School
05.2005
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Team building and leadership
- Store operations
- Hiring and training
- Upselling and cross selling
- Mentoring and coaching
- Internal communications
- Brand messaging
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Store Manager
T-Mobile/Sprint
01.2016 - Current
Regional Retail Supervisor
Vonage
12.2014 - 10.2015
Director
Meadowbrook Academy
07.2013 - 12.2013
Sales Associate
MetroPCS Wireless Company
01.2012 - 02.2013
School-Age Teacher
KinderCare Learning Center
08.2010 - 03.2012
Associate of Arts - Communication Degree
University of Phoenix
Associate of Arts - Early Childhood Care And Education
Rasmussen College
High School Diploma -
Forest Park High School
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