LAKEA DAVIS

• Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations during triage intake, on-call paging, and messaging processes.
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
• Processed advocate intake forms to address concerns or barriers to care.
• Facilitated transportation for patients, streamlining access to essential medical services.
• Uses excellent hearing and listening skills to receive detailed information. Adapts communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds.

• I took that time to be a stay at home mother to our now 12 and 6years old daughters.
• I completed my Bachelor's degree in Accounting and graduated in September 2023during this time as well.
• I also helped my husband get his restaurant up and running, which took longer than expected, but had its grand opening in November 2022.

• Handled incoming calls of customers, as well as made outgoing calls regarding pest control and pest control accounts.

• Assisted customers with scheduling appointments, rescheduling appointments.

• Assisted with and offered to take payments.
• Escalate any issues/concerns to local management via phone calls, emails, voice messages, and text messages and also reached out to technicians via the same methods of contact.

• Reviewed accounts and explained charges and services.

• Created Accounts

• Handled customer inquiries concerning various services, demonstrating strong problem-solving and communication skills. • Managed account modifications including upgrades, downgrades, and disconnections, ensuring optimal customer satisfaction.

• Looked for additional ways to expand products to customers by upselling new products and services.

• Addressed billing queries and offered promotional offers as a customer retention strategy.

• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.

• Delivered top-notch customer service by efficiently addressing inquiries, providing account information,and expertly navigating complex issues.

• Enhanced operational efficiency by effectively redirecting calls to appropriate personnel or departments.

• Supported sales associates by resolving credit card issues during transactions, providing authorization codes, and explaining credit terms and rewards programs.

• Demonstrated proficiency in multiple computer applications to meet customer and associate needs, processed payments, and reviewed sensitive credit information for credit card approvals and credit line increase requests.