Professional with strong multitasking and time management skills, focused on delivering exceptional customer experiences. Demonstrated ability to adapt quickly to new challenges and environments. Recognized for a strong work ethic and effective independent work capabilities. Proven track record of mastering new skills efficiently.
Overview
13
13
years of professional experience
Work History
Driver Services Coordinator
Republic Services
Hutchins, Texas
08.2022 - 01.2025
Optimized operational procedures by establishing schedules and implementing new policies.
Managed personnel schedules to ensure adequate staffing across shifts.
Responded swiftly to emergency scheduling changes, minimizing disruptions.
Streamlined communication channels for effective dissemination of schedule updates.
Developed strategies to enhance efficiency within dispatch operations.
Maintained accurate records of driver locations, delays, and cancellations.
Facilitated appointment scheduling while addressing customer inquiries promptly.
Documented daily mileage, fuel usage, and maintenance data accurately.
Monitored project progress and identified areas for improvement.
Performed data entry, maintained accurate records, and updated databases.
Pharmacy Customer Service Representative
Humana
Grapevine, Texas
04.2014 - 07.2022
Cultivated trusted partnerships through open communication, enhancing customer feedback.
Coordinated thorough investigations of claims to verify compensability and coverage.
Managed high-volume inbound and outbound calls to resolve inquiries and process claims.
Reviewed documentation for coding accuracy, identifying errors and implementing necessary revisions.
Fostered strong professional relationships by delivering exceptional service.
Processed new policy applications while updating existing policies for compliance.
Conducted comprehensive policy reviews and renewals to ensure customer retention.
Collaborated with team members to efficiently manage a substantial volume of claims.
Managed patient medical records with accuracy and attention to detail.
Performed data entry into electronic health record systems.
Surgery Scheduler
Encompass Health Rehabilitation Hospital
Dallas, Texas
02.2012 - 01.2014
Created and managed surgical schedules for multiple surgeons to optimize workflow.
Coordinated with medical staff to ensure accurate patient information and documentation.
Scheduled surgical appointments based on physician availability and patient needs.
Collaborated with insurance companies to verify coverage for surgical procedures.
Communicated pre-operative instructions effectively to patients, ensuring understanding.
Assisted in training new staff on scheduling protocols and office procedures.
Maintained surgery schedules and updated patient files for accuracy.
Adhered to HIPAA guidelines when handling confidential information.
Campus Executive Director at Arabella of Red Oak Senior Living - Civitas Senior LivingCampus Executive Director at Arabella of Red Oak Senior Living - Civitas Senior Living