Lakeatrice White
Gainesville,FL
Summary
Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Organized and dependable very successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Physical Premium Auditor
Accelevant Premium Audit
04.2023 - Current
- Enhanced audit accuracy by conducting thorough premium audits and analyzing financial records.
- Streamlined auditing process by implementing efficient procedures and utilizing advanced software tools.
- Identified discrepancies in data entry, corrected errors, and ensured compliance with applicable laws and regulations.
- Collaborated with team members to ensure consistent methodologies and quality in premium audit services.
Elite Premium Auditor
EXL Service
10.2021 - 03.2023
- Enhanced audit accuracy by conducting thorough premium audits and analyzing financial records.
- Improved client satisfaction by delivering timely and accurate audit reports, addressing inquiries, and providing clear recommendations.
- Streamlined auditing process by implementing efficient procedures and utilizing advanced software tools.
- Collaborated with team members to ensure consistent methodologies and quality in premium audit services.
- Conducted risk assessments to identify potential areas of concern for clients, resulting in proactive measures being taken to minimize loss exposure.
Senior Personal Lines Underwriter
Tower Hill
01.2019 - 10.2021
- Enhanced underwriting efficiency by implementing streamlined processes and risk assessment methodologies.
- Improved customer satisfaction through timely and accurate policy evaluations and adjustments.
- Developed comprehensive guidelines for assessing personal lines risks, resulting in more consistent decision making.
- Conducted thorough reviews of complex insurance applications, ensuring proper coverage and adherence to company policies.
- Provided expert guidance on product offerings, helping agents tailor policies to meet individual client needs.
Personal Lines Supervisor
Nationwide Insurance Company
07.2016 - 01.2019
- Streamlined policy processing by implementing efficient automation tools and techniques.
- Reduced customer complaints by providing timely and accurate policy updates.
- Enhanced team productivity by conducting regular training sessions on industry best practices.
- Ensured compliance with state regulations, monitoring staff adherence to guidelines for personal lines policies.
- Mentored junior team members, fostering positive work environment and promoting professional growth opportunities.
- Managed team of 15 employees
- Conducted monthly one on one meetings and team meetings
Internal Telephone Auditor
Nationwide Insurance Company
03.2010 - 07.2016
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Developed strong relationships with clients, building trust and ensured high level of satisfaction during audit process.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
Education
MBA - Business Administration And Management
Everest University - Tampa
Tampa, FL05.2013
Bachelor of Science - Health Care Management
Saint Leo University
Saint Leo, FL05.2011
Associate of Science - Business Administration
Santa Fe College
Gainesville Fl 05.2010
Skills
- Data Interpretation
- Policy Interpretation
- Auditing principles
- Root Cause Analysis
- Financial records review
- Staff Management
- Schedule development
- Process Improvement
- Team Building and Leadership
- One Call Resolution
- Handling Escalations
- Decision-Making
- Continuous Improvement
- Problem-Solving
Timeline
Physical Premium Auditor
Accelevant Premium Audit
04.2023 - Current
Elite Premium Auditor
EXL Service
10.2021 - 03.2023
Senior Personal Lines Underwriter
Tower Hill
01.2019 - 10.2021
Personal Lines Supervisor
Nationwide Insurance Company
07.2016 - 01.2019
Internal Telephone Auditor
Nationwide Insurance Company
03.2010 - 07.2016
MBA - Business Administration And Management
Everest University - Tampa
Bachelor of Science - Health Care Management
Saint Leo University
Associate of Science - Business Administration
Santa Fe College
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