Lakechia Carr
Lancaster
Summary
Results-driven professional with extensive experience at BNY Mellon, specializing in data monitoring and customer support. Demonstrated success in enhancing operational efficiency through effective problem-solving and collaboration. Proficient in documentation and time management, consistently delivering high-quality service and promptly resolving client issues.
Overview
29
29
years of professional experience
Work History
Technician, Lockbox Management
BNY Mellon
Dallas
10.2022 - Current
- Provides support for the execution of check processing.
- Prioritizes and organizes assignments and tasks to ensure they are completed in accordance with customer requirements.
- Monitors a variety of data files.
- Balances and creates deposits and resolves balance conditions.
- Handles routine customer issues and resolves in appropriate time frame.
- Researches processing errors.
- Logs information and makes appropriate updates in system as to issuing a credit or debit to a corporate account.
- Receives cross training in various areas to ensure timely processing and being able to communicate with support groups regarding transmission issues.
- Process transactions in one or more of the company's internal operations to support domestic and international clients for commercial and wholesale bank business.
- Responsibilities include reviewing processing transactions sorting and efficient operations support for clients, partners and external customers.
- Performs routine item processing functions under general supervision.
Operations Representative
Bank of America/Exela
Irving
07.1996 - 10.2022
- Managed daily customer inquiries, delivering account support with efficiency.
- Coordinated operational processes to optimize service delivery.
- Collaborated with teams to resolve customer service issues swiftly.
- Maintained accurate records of customer interactions and transactions.
- Trained new staff on operational procedures and system usage.
- Ensured compliance with bank policies and regulatory requirements.
- Provided interdepartmental support to facilitate smooth operations.
- Executed data entry tasks accurately and promptly.
Education
Diploma -
Wilmer Hutchins High School
Dallas, Texas05.1993
Skills
- Data monitoring and processing
- Customer support and operations
- Quality assurance and control
- Documentation management
- Team collaboration
- Time management
- Analytical and critical thinking
- Communication skills
- Troubleshooting and problem-solving
- Multitasking and organization
Accomplishments
- 15+ years in an Operation role being recognized for production quality and health care processing skills.
- Expert working knowledge of VICOR (rids) and Opex systems.
- Ability to train and motivate others.
- A fast learner.
Activities
- Participated in Out of State Job Project
- Recognized and Honored as the Most Valuable Employee
References
References available upon request.
Timeline
Technician, Lockbox Management
BNY Mellon
10.2022 - Current
Operations Representative
Bank of America/Exela
07.1996 - 10.2022
Diploma -
Wilmer Hutchins High School
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