Lakecia Cox
Queens,NY
Summary
Dedicated and compassionate healthcare driven professional with 15+ years’ experience in working fast-paced environments with highly specialized skills in revenue cycle, customer service, and managerial skills. Hard-working with the ability to multi-task and learn quickly to make sure my job duties are a success. Areas of Expertise include: Data Collection and Reporting Liaison Microsoft Office Proficiency Administrative Support Training Support Performance Improvement Presentation Skills Problem Resolution Identifying Errors Epic Systems Power Point Presentations
Overview
25
25
years of professional experience
1
1
Certification
Work History
Revenue Cycle Supervisor
Mercy First
, NY
10.2022 - 02.2024
- Developed and implemented best practices for revenue cycle processes.
- Monitored and evaluated existing processes to identify areas of improvement in the revenue cycle.
- Managed daily operations of the billing department, ensuring timely submission of claims and accurate data entry.
- Meet regularly with the CRO management team to review trends related to collections and/or billing issues.
- Maintained issue trackers and ensure timely resolution. Reported operational and system issues
- Provided guidance to staff on coding, billing procedures, policies, and other technical issues.
- Trained new staff members on billing systems and software applications.
- Performed quality reviews on staff by sampling accounts
- Performed Quality Assurance Audits on all activities contracted to perform on bad debt vendor management. Reported results and works with vendors to remediate any deficiencies.
- Monitored daily cash deposits and ensures timely posting of all electronic and manual payments. Reported delays to the Manager.
Revenue Cycle Advisor
ProHealth Care
Lake Success, NY
01.2018 - 09.2022
- Liaison for 20 Medical Offices across Long Island, Brooklyn, and Queens, NY
- Trained front end staff, billers, and managers on improvement of day-to-day operations
- Developed detailed action plans to improve revenue cycle performance across multiple specialties and departments
- Explained various billing issues effecting reimbursement, including, billing edits, denial trends and payer regulations from insurance carriers
- Identified denial trends or change in payments and participated in development and deployment of tactics to reverse denials
- Quality Assurance Control of all AR staff (60 employees)
- Abstract data with Documentation Review
- Audited staff work to ensure compliance
- Planned and created educational materials
- Prepared reports weekly, analyze data, and presented to operations leaders.
Medical Biller
Beth Israel Medical Center
NY, NY
01.2002 - 01.2018
- Supply Diagnosis Codes (CPT and ICD-10) for medical service charges
- Update patient demographics in database
- Reconcile individual and intuitional accounts each month
- Communicate with billing vendor, field service managers, and insurance carriers
- Address and resolve patient billing queries, issues, or concerns
- Process daily requisitions for scanning transmittal to outside billing vendor
- Process payments and insurance reimbursements, liaising with Accounts Payable.
Ambulatory Registering Clerk
Manhattan Eye, Ear, and Throat Hospital
NY, NY
01.1999 - 01.2002
- Conducted intake for >100 patients daily assisting with escort as needed
- Handled daily cash and credit card payments
- Ran reconcile reports at end of day shift for daily deposits
- Collected insurance and patients’ demographic information in accordance with HIPPA regulations
- Updated patient Registration, Staffing, Verification, Inquiry, Charging and Crediting functions in database.
Education
High School Diploma -
John Bowne High School
Certificate - Medical Billing & Coding
Touro College
Brooklyn, NYSkills
- Billing Management
- Payment Posting
- Insurance Verification
- Medical Billing
- Data Analytics
- Collections Experience
- Insurance Coordination
- Collections Management
- Claims Management
- HIPAA Knowledge
- Revenue Metrics Analysis
Certification
Touro College, Brooklyn, NY
Accomplishments
- Achieved Quality Assurance by completing monthly auditing for accuracy and efficiency
- Develop training materials using Power Point Presentations
- Trained staff in Medical Offices and new employee hire onboarding
Professional Title
Healthcare Professional
References
References available upon request.
Timeline
Revenue Cycle Supervisor
Mercy First
10.2022 - 02.2024
Revenue Cycle Advisor
ProHealth Care
01.2018 - 09.2022
Medical Biller
Beth Israel Medical Center
01.2002 - 01.2018
Ambulatory Registering Clerk
Manhattan Eye, Ear, and Throat Hospital
01.1999 - 01.2002
High School Diploma -
John Bowne High School
Certificate - Medical Billing & Coding
Touro College