Lakecia Keene
Bard,US
Summary
Dynamic Certified Medical Assistant with extensive experience in Primary Care office (5years of experience and 1 year of experience in General Surgery Office) excelling in patient care and operational efficiency. Skilled in operating EKG equipment and demonstrating exceptional multitasking abilities. Proven track record in improving clinic workflows and patient satisfaction, showcasing a strong commitment to healthcare excellence and a continuous willingness to learn.
Overview
20
20
years of professional experience
Work History
Certified Medical Assistant
St.Joseph Health Medical Group
01.2024 - Current
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Assist with in office procedures and monitored vital signs during procedures to protect patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assist with the front desk by receiving patients, scheduling appointments and screening calls.
- Medication refills
- Return patient calls
- FMLA paper work
- Referrals
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Certified Nursing Assistant
St.Joseph CHI Flaget Hospital
01.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Medical Assistant
Baptist Medical Group
02.2019 - 12.2023
- Tested and recorded blood glucose levels.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Certified Nursing Assistant
Flaget Hospital
05.2015 - 04.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Vocational Supervisor
Communicare
04.2005 - 05.2015
- Provided ongoing professional development opportunities for employees, keeping them up-to-date with industry trends and best practices.
- Implemented effective supervision strategies for increased staff productivity and overall workplace efficiency.
- Initiated cross-training opportunities for employees, broadening their skill sets and increasing overall team capabilities.
- Established strong relationships with external partners, negotiating contracts that benefited both parties involved.
- Coordinated schedules, assigning tasks strategically to optimize team performance and meet project deadlines.
- Assisted in resolving conflicts between team members promptly, utilizing effective mediation techniques to maintain positive working relationships among staff members.
Education
Associate of Applied Science - Medical Assistant
MedQuest
Louisville, United States01.2019
Skills
- Operating EKG Equipment
- Multi-line telephone system operation
- Cleaning and Organizing
- Treatment Room Preparation
- Coordinating Drug Refills
- Check-in and check-out procedures
- Multitasking and prioritization
- Appointment Scheduling
- Routine Laboratory Testing
- Critical Thinking
- Examination Preparation
- Time Management
- Updating Medical Records
- Procedure Assistance
- Supply Management
- Willingness to learn
- Electronic Charting
- Sanitizing and Cleaning
- Conflict Resolution
- Remote Video Conferencing
- Injections
- FMLA paperwork
- Prior Authorizations
- Referrals
Timeline
Certified Medical Assistant
St.Joseph Health Medical Group
01.2024 - Current
Certified Nursing Assistant
St.Joseph CHI Flaget Hospital
01.2024 - Current
Medical Assistant
Baptist Medical Group
02.2019 - 12.2023
Certified Nursing Assistant
Flaget Hospital
05.2015 - 04.2018
Vocational Supervisor
Communicare
04.2005 - 05.2015
Associate of Applied Science - Medical Assistant
MedQuest
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