Lakecil Mayfield
Temple
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Call Center Representative Specialist
Arise Platform
11.2019 - Current
- Exceeded performance metrics by consistently meeting or surpassing call handling and resolution goals.
- Contributed to a positive work environment by supporting colleagues, sharing insights, and fostering teamwork.
- Provided exceptional customer service through empathetic listening and proactive problem-solving techniques.
- Responded proactively and positively to rapid change.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Receptionists
Campbell Clinic Orthopedic
06.2017 - 06.2018
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Correspond with clients through email, telephone, or postal mail.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Answered the central telephone system and directed calls accordingly.
Call Center Sales Representative
American Home Shield Memphis
01.2015 - 06.2017
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Participated actively in coaching sessions, continuously incorporating feedback to improve sales techniques and overall performance.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Education
Bachelor of Science - Psychology
Herzing University
08.2026
Associate of Science - Health Administration
Herzing University
Skills
- Detail-oriented approach
- Strong verbal communication
- Problem-solving skills
- Effective organizational skills
- Skilled in fostering connections
- Skilled in customer call handling
- Achievement-focused
- Experience with CRM applications
- Skilled in addressing customer complaints
- Sales closing
- Accurate call documentation
- Delivering customer support
Timeline
Call Center Representative Specialist
Arise Platform
11.2019 - Current
Receptionists
Campbell Clinic Orthopedic
06.2017 - 06.2018
Call Center Sales Representative
American Home Shield Memphis
01.2015 - 06.2017
Bachelor of Science - Psychology
Herzing University
Associate of Science - Health Administration
Herzing University
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