Lakecil Mayfield
Killeen,Texas
Summary
Professional customer service representative with experience in delivering exceptional support and resolving complex issues. Skilled in communication, problem-solving, and using customer management systems. Focused on collaborative teamwork and adaptable to changing needs. Reliable, results-driven, and capable of creating positive customer experiences.
Overview
9
9
years of professional experience
Work History
Call Center Representative Specialist
Arise Platform
11.2019 - 06.2024
- Contributed to a positive work environment by supporting colleagues, sharing insights, and fostering teamwork.
- Exceeded performance metrics by consistently meeting or surpassing call handling and resolution goals.
- Provided exceptional customer service through empathetic listening and proactive problem-solving techniques.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Receptionists
Campbell Clinic Orthopedic Clinic
06.2017 - 06.2018
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Call Center Sales Representative
American Home Shield Memphis
01.2015 - 06.2017
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
Education
Associate of Science - Health Administration
Herzing University
01.2020
Skills
- Goal-Oriented
- CRM Software
- Script adherence
- Problem-solving skills
- Call handling
- Customer Service
Timeline
Call Center Representative Specialist
Arise Platform
11.2019 - 06.2024
Receptionists
Campbell Clinic Orthopedic Clinic
06.2017 - 06.2018
Call Center Sales Representative
American Home Shield Memphis
01.2015 - 06.2017
Associate of Science - Health Administration
Herzing University
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