Summary
Overview
Work History
Education
Skills
Timeline
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Lakedia Langford

Huntsville,Alabama

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

7
7
years of professional experience

Work History

Inbound Sales Representative

Comcast NBC
03.2023 - Current
  • Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Facilitated prompt payment of approved claims by liaising with finance department to ensure smooth transaction processing.
  • Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.

Technical Support Supervisor

Arise
08.2019 - 12.2022
  • Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
  • Streamlined the technical support process for improved response times and increased issue resolution rates.
  • Mentored junior team members, providing guidance and support for their professional growth.
  • Developed comprehensive training materials to ensure consistent knowledge across the technical support team.
  • Managed escalated customer complaints, resulting in swift resolutions and strengthened client relationships.
  • Implemented performance metrics to monitor team productivity, identifying areas of improvement and implementing necessary changes.
  • Established communication protocols within the team to promote collaboration and information sharing among colleagues.
  • Oversaw the creation of a comprehensive knowledge base, enabling faster access to solutions for common problems faced by customers.

Funder

Homepoint
12.2020 - 09.2022
  • Enhanced funding success by conducting thorough research and identifying appropriate grant opportunities.
  • Collaborated with program managers to develop compelling proposals, increasing the organization''s awarded funds.
  • Managed grant application process efficiently, ensuring timely submission and tracking of all materials.
  • Established strong working relationships with funders and stakeholders, fostering trust in the organization''s mission and goals.
  • Secured increased support from existing donors with tailored stewardship efforts highlighting project successes and impact.
  • Streamlined document control processes by implementing efficient electronic filing systems.
  • Ensured compliance with industry regulations by maintaining an organized, accessible archive of controlled documents.
  • Improved team collaboration by providing training on new document control software and procedures.
  • Safeguarded sensitive information through diligent maintenance of confidential documents and strict access controls.
  • Optimized workflow efficiency with regular audits of existing document control processes, identifying areas for improvement.

Billing Advisor

Conxentrix
06.2018 - 08.2022
  • Improved billing accuracy by implementing a streamlined invoicing process.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Increased efficiency within the department by automating routine processes using specialized software tools.
  • Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.
  • Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.

Technical Support Representative

Arise
07.2017 - 08.2019
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.

Education

Bachelor of Science - Criminal Justice

American InterContinental University
Schaumburg, IL
02.2017

Skills

  • Data entry skills
  • Payment posting understanding
  • Data review
  • Claims review
  • Dispute tracking
  • Interpersonal and written communication
  • Claims
  • Team Collaboration
  • File and Record Management
  • Skip Tracing
  • Delinquent account management
  • Account Management
  • Billing Procedures

Timeline

Inbound Sales Representative

Comcast NBC
03.2023 - Current

Funder

Homepoint
12.2020 - 09.2022

Technical Support Supervisor

Arise
08.2019 - 12.2022

Billing Advisor

Conxentrix
06.2018 - 08.2022

Technical Support Representative

Arise
07.2017 - 08.2019

Bachelor of Science - Criminal Justice

American InterContinental University

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Lakedia Langford