Lakedria Hall

• Provide exceptional personalized service and recognition to American Airlines' Concierge Key and Executive Platinum customers.
• Solve customer problems in accordance with the guidelines of established policies/procedures, taking escalation when necessary.
• Utilize compensation tools when applicable to resolve customer complaints and service failures.
• Exhibit excellent communication and listening skills, including good judgement and rapport.
• Perform any other duties or assignments.
• Handle backup calls from other departments as needed.

Help to resolve customers complaints related to department

Greet customers warmly on the phone and ascertain problem or reason for the call

Assist with placement of orders

Schedule technicians to appropriate locations according to daily schedule or need as it arises

Relay messages to technicians relating to job or newly assigned job

Update customers on status of job

Answer and schedule all emails relating to department

Ensure customer information is accurate

Answer incoming phone calls

Conducts a multi-level family assessment, develops an intervention plan and provides an array of needed services. Provides parent-child visitation and family reunification services to families whose children are in state custody.

Demonstrates the ability to teach and model skills from the SafeCare Models in Health, Safety, and Planned Activity Training to facilitate the parent’s development of special skills or increase knowledge in the areas of parenting, home management, behavior management, and child development.

Perform at least 2 home visits per month under the observation of the SafeCare Coach/Trainer to demonstrate the implementation of the SafeCare Models.

Maintains National SafeCare Home Visitor certification.

Conducts services that are sensitive with respect to each family’s culture, ethnic origin, race, language, gender, age, religion, socioeconomic status, sexual orientation, mental and/or physical challenges. Provides services in a natural environment convenient to the family.

Provides advocacy on behalf of families with schools and other agencies available in the community. Assists consumers in the pursuit of needed resources or services. Arranges for any follow-up services needed following the end of services.

Demonstrates the ability to teach communication and negotiation skills, link and refer the families with needed community resources and supports.

Completes intake documentation within 24 hours, progress notes within 72 hours, planned discharges within 24 hours of obtaining signatures and unplanned discharges within 72 hours of directive.

Carry a cell phone at all times and must respond to all work related calls within 60 minutes of receiving a voice mail message and must read and respond to emails daily.

Attends all agency and program required trainings with SafeCare Coach/Trainer, DHS staff meetings and program staff meetings as scheduled.

Coordinates services in a professional manner when collaborating with other service providers in order to maintain good working relationships in the community.

Operate emergency and administrative lines and disseminate calls received

Operate state National Crime Information Computer terminal for radio procedure and entry of records into system

Question callers to determine their locations, and the nature of their problems in order to determine type of response needed

Determine response requirements and relative priorities of situations, and dispatch units via radio communication in accordance with established procedures

Enter emergency and non-emergency calls into the Computer Aid Dispatch system for dispatch

Record details for calls, dispatch, and messages

Enter, update, and retrieve information from teletype network and computerized data system regarding wanted persons, stolen property, vehicle registration, and stolen vehicles.

Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for department within the city.

Maintain access to, and security of, highly sensitive materials

Maintain employee contact log, emergency contact log, on-call log, trespass log, 72 hour parking log, court message log, city complaint file, entry of house, alarm permit file; enter and maintain vehicle impound records; maintain and remove warrant files

Provided daily living skills and occupational skills to special needs and disable patient such as hygiene, walking, motion exercise and more.

Assist clients with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care.

Assist clients in the use of toilets facilities, including bed pans.

Assist clients in and out of bed, excluding the use of mechanical lifting equipment unless trained and documented as competent.

Assist client with walking, including the use of walkers and wheelchairs, when applicable.

Assist clients with self-administration of medications.

Meal preparation and feeding, when required.

Assist with prescribed exercises when the client and the aide have been instructed by the appropriate health professional.

Provided an atmosphere of fun and learning

Served as a role model to children ages 5-12 years old

Provided homework help and tutoring service in all academic areas

Organized, lead, and prompted activities by the YMCA day and afterschool program

Kept a count and attendance of children in my care

Provided progress updates to supervisor and parent

Made and created daily activities and lesson plans

Conducted mobile outreach to locate and inform homeless individuals or nearby shelters and drop in centers.

Assessed client needs and provided resource information to address barriers.

Gathered data and kept records containing the number amount of individuals' located living on the streets.

Handed out food, clothing and hygienic supplies.

Provided individuals with information to churches, substance abuse and mental health agencies.

Coordinated follow-up service with the homeless and social service providers.