LAKEEMA SIMS
New York,NY
Summary
Dynamic professional with extensive experience in administrative support and office management, excelling in fast-paced environments. Proven ability to manage diverse tasks, including data entry, scheduling, and delivering exceptional customer service. Committed to fostering teamwork and driving results while demonstrating reliability and adaptability to meet evolving organizational needs. Proficient in Microsoft Office Suite, efficient filing systems, and effective communication strategies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Claims Administrator
Barasch McGarry Salzman & Penson
New York, NY
02.2025 - Current
- Maintained confidentiality of sensitive information while handling administrative tasks
- Collaborated with cross-functional teams to support project coordination and completion within deadlines
- Performed data entry tasks with high accuracy to maintain up-to-date records
- Managed incoming/outgoing mail distribution efficiently on a daily basis
- Implemented new office policies/procedures to improve efficiency
- Accurately entered and maintained large volumes of data into company database
- Performed quality checks on data entries to ensure accuracy and completeness
- Maintained confidentiality and security of sensitive information during data entry process
- Managed multiple projects simultaneously while meeting strict deadlines for data entry tasks
- Verified accuracy by cross-referencing source documents with entered information
- Prioritized workload effectively based on urgency levels provided by supervisors
- Served as a resource person within the department regarding best practices in clerical/data-entry work
- Maintained a high level of professionalism when handling sensitive or confidential information during the clerical/data-entry process
Motor Vehicle Representative
Dept of Motor Vehicles
New York, NY
04.2023 - 02.2025
- Assist NYC residents with needs such as but not limited to providing/filling out forms and applications, issuing secure documents, verifying IDs, schedule appointments, handle inquiries, provide necessary information to the public, utilize DMV software to update records.
School Safety Agent
L1
Queens, NY
06.2016 - 04.2023
- Provided service to NYC schools – investigate police complaints involving juveniles, prepare police reports, respond to emergency situations, and diffuse altercations through conflict resolution.
- Communicate daily with school administration, parents, and police officers in reference to students.
- Update absence/tardiness records, verify visitor IDs, escort visitors, and ensure protection and safety for all students, staff, and visitors on the school premises.
Payroll
NYPD School Safety
Queens, NY
06.2016 - 04.2023
- Provided support to payroll operations for NYPD School Safety employees. Reviewed and processed all timecards, withholdings, and changes. Follow all NYC City Time policies and procedures, process sick leave, holiday, overtime, and nighttime differential pay.
Cashier/Customer Service
Whole Foods Market
New York, NY
05.2010 - 08.2016
- Provided quality customer service experience for all customers, meet daily production quota and follow price line procedures. Organize and categorize items according to corporate guidelines, maintain balance on cash registers and meet company standards. Performed in a fast-paced workflow while ensuring accuracy and efficiency during the checkout process.
Copy Clerk
Americare CSS
Brooklyn, NY
01.2010 - 12.2010
- Maintain client relations management system, perform document control – organized and updated databases, filing, labeling, and archiving files and records. Review/audit documents and applications for compliance, accuracy, and ensure that they follow agency confidentiality practices.
Sales Associate
John F. Kennedy International Airport
Queens, NY
01.2003 - 2005
- Provided services to 150+ travelers a day in retail stores throughout JFK. Maintained high quality customer service at all times, greeted travelers, assist with product selections and purchases.
- Streamlined workflow processes, pioneered space-saving strategies, controlling and monitoring inventory flow.
Education
Diploma -
Cascades High School
12.2000
Skills
- Apply state healthcare regulations effectively
- Client service optimization
- Knowledge of safety regulations
- Receptionist experience
- Collaborative teamwork
- PowerPoint presentation design
- Employee leave coordination
- Mail handling
- Effective complaint resolution
- Patient record management
- Operational efficiency enhancement
- Guest services expertise
- Prioritization of tasks
- Highly Analytical and Ability to Problem Solve
- Office experience
- Supporting middle school youth development
- Documentation review
- Organization & Ability to prioritize
- Proficient in Slack
- Customer service
- Microsoft Excel
- Executive administrative support
- Develop & maintain easy filing system
- Client interaction via phone calls
- Microsoft Office (Word, Teams, Excel, Outlook)
- Google Workspace
- Appointment scheduling
- Scanning
- Microsoft Outlook Calendar
- Organizational skills
- Confidential information handling
- Quality Customer Service
- Data verification
- Phone answering
- Microsoft Word
- Adobe Acrobat
- Administrative experience within retail industry
- Time & attendance systems
- Microsoft Office
- Law Enforcement
- Administrative experience - Administrative experience (6-10 years)
- Payroll processing
- Microsoft Teams
- SharePoint
Certification
- Certified Payroll Professional Present
- Medical Assistant Present
- Heartsaver Certification
- CPR Certification
Languages
English
Timeline
Claims Administrator
Barasch McGarry Salzman & Penson
02.2025 - Current
Motor Vehicle Representative
Dept of Motor Vehicles
04.2023 - 02.2025
School Safety Agent
L1
06.2016 - 04.2023
Payroll
NYPD School Safety
06.2016 - 04.2023
Cashier/Customer Service
Whole Foods Market
05.2010 - 08.2016
Copy Clerk
Americare CSS
01.2010 - 12.2010
Sales Associate
John F. Kennedy International Airport
01.2003 - 2005
Diploma -
Cascades High School