Lakeesha Baptiste
Chicago,IL
Summary
Resourceful Air Force veteran with 12 years of experience in administrative roles, possessing a secret level clearance to support both military and civilian operations. Skilled in records management, office management, and clerical duties. Demonstrates a strong background in customer service, with expertise in direct care and program assistance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Paratransit Bus Driver
Mv Transportation Inc
07.2021 - 03.2024
- Loading and unloading of passengers on vehicles
- Provided socialization and supervision to clients during passage
- Transporting of passengers that are either senior citizens or persons with disabilities.
- Four point securement of wheelchairs and scooters.
- Escorting passengers from vehicle to/from first portal of locations.
- Using radio to communicate transport details with dispatch.
Administrative Assistant/Secretary
Tyndall AFB
10.2017 - 05.2021
- Maintained a 99% accuracy rate in digital recordkeeping, guaranteeing that documentation is accessible
- Designed and implemented a new filing system to improve the organization and accessibility of documents, increasing productivity by 10% across the team
- Provided real-time scheduling support by booking appointments and preventing conflicts
- Typed military and nonmilitary correspondence in draft and final copy, proofreading typed documents against source documents
- Opens, sorts, routes, and delivers incoming correspondence and messages to help senior leaders respond quickly to business and customer requirements
- Assembles final product for review, authentication, or other disposition
- Prepares registered or certified mail for dispatch
- Signs receipt for, and picks up registered and certified mail
- Performs typing and clerical duties shown at preceding level of skill and provides technical guidance on administrative matters to typists and clerical personnel
- Sets up and maintains logs, rosters, status boards, charts, graphs, and viewgraphs
Direct Care Professional
The MENTOR Network
04.2013 - 10.2017
- Help clients achieve the activities of daily living, such as maintaining good hygiene and dressing themselves, or assist with more complicated instrumental activities of daily living, such as shopping and doing laundry
- Assist clients with personal care task including feeding and preparing meals, Reminding or assisting client with self-administration of medications
- Assist clients in securing and managing their health care, obtaining and using transportation, managing their finances
- Include clients in recreational and social opportunities, Expressing positive relationship between staff and consumer
- Reports changes in clients conditions, behavior or family situation to office or hotline and document daily services provided
Program Assistant
CYP
08.2010 - 04.2013
- Assisted in planning and conducting an effective program that meet the physical, social, emotional and cognitive needs of each child based on goals and curriculum plans
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean
- Provided a safe and nurturing environment for children to learn and grow
- Develop lesson plans, schedules, group and individual activities
Family Child Care Provider
Air Force Family Child Care
08.2007 - 05.2010
- Planned and conducted an effective program that meet the physical, social, emotional and cognitive needs of each child based on goals and curriculum plans
- Prepared and served USDA approved meals to children
- Maintained appropriate records, attendance and activities for all children in my care
- Uphold all CPR and First Aid regulated certificates
Reserves Information Manager
Air Force
06.2005 - 05.2010
- Safeguarded classified material ensuring proper markings and storage
- Provided staff support and initial customer service to customers in person and through all sources of communication
- Monitor, track, and control all staff packages through internal spreadsheet and electronic filing system
- Dispatches and distribute first class certified and accountable mail
- Coded, filed, stored, and disposed of records for 18 units manually and through electronic filing
- Format and type correspondence, messages and reports for Executives and Generals
Military Personal Appropriation
Air Mobility Command
05.2005 - 02.2007
- Developed and implemented policies to manage information in any form throughout its life cycle in support of the mission
- Prepared memorandums for squadron commander's call and training quality reports for the unit
- Perform duties on U-TAPS, which allowed personnel and other staff to schedule their assigned drill dates
- Maintained personal information files and personnel clothing records
- Managed publications and forms distribution, records management, network concepts and security, and office automation
- Provided assistance as a client support administrator while programming automated systems for the unit
Education
Office Management -
Lexington College
Chicago, ILOffice Management -
Roosevelt University
Chicago, ILHigh School Diploma - Culinary Arts
Richards Career Academy
Chicago, IL01.2004
Skills
- Records Management
- Office Management
- Developmental Disabilities Experience
- Clerical Experience
- Personal Assistant Experience
- Time Management
Certification
- CPR Certification
- First Aid Certification
Military Service
Reserves, E5
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Paratransit Bus Driver
Mv Transportation Inc
07.2021 - 03.2024
Administrative Assistant/Secretary
Tyndall AFB
10.2017 - 05.2021
Direct Care Professional
The MENTOR Network
04.2013 - 10.2017
Program Assistant
CYP
08.2010 - 04.2013
Family Child Care Provider
Air Force Family Child Care
08.2007 - 05.2010
Reserves Information Manager
Air Force
06.2005 - 05.2010
Military Personal Appropriation
Air Mobility Command
05.2005 - 02.2007
Office Management -
Lexington College
Office Management -
Roosevelt University
High School Diploma - Culinary Arts
Richards Career Academy
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