La Keesha Edozie-Williams

Analyze digital applications and transactional activity to ensure all required documents are accurately accounted for in compliance with KYC and fraud prevention standards.

Review high-risk account behaviors and escalate suspicious activity to fraud operations for further investigation.

Collaborate with internal compliance and risk management teams to enhance fraud detection procedures.

Utilize digital monitoring tools to identify irregular patterns, contributing to fraud loss reduction and operational efficiency.

Maintain accuracy in document verification and data integrity to support regulatory compliance and risk mitigation.

• Conducted thorough customer due diligence to ensure compliance with regulatory requirements.
• Analyzed and verified documentation for KYC processes, enhancing accuracy and efficiency.
• Managed over 50 customer calls per day.

• Led team in achieving operational goals while maintaining high service standards.
• Developed training programs to enhance staff skills and improve performance.
• Implemented process improvements that increased efficiency and reduced errors.
• Monitored team performance, providing feedback and guidance to ensure productivity.
• Collaborated with management to align team objectives with organizational strategies.
• Conducted regular meetings to foster communication and address team concerns.
• Managed over 25 employees.