Lakeesha Gamble
Columbus,GA
Summary
Proven leader in caregiving and customer service, enhanced client quality of life at Happy Valley Residential and boosted customer loyalty at Global Call Center Solutions through empathetic service and effective problem resolution. Skilled in multitasking and organization, consistently prioritize efficiency and compassionate care, achieving significant improvements in client and customer satisfaction. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Caregiver Supervisor
Happy Valley Residential
2019.04 - 2024.06
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained above 90& patient satisfaction rate
Customer Service Representative - Hybrid
Global Call Center Solutions
2018.05 - 2021.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Handled approximately 10 incoming calls per hour
Caregiver
B&O Services
2017.06 - 2019.04
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Maintained above 90% satisfaction rate with patients
Cashier
Civic Center
2007.01 - 2011.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted a minimum of 75 customers per day
Production Line Leader
Anker Pak
2005.02 - 2009.04
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Maintained less than 5% error rate quarterly
- Prioritized employee safety to reduce incidents.
- Completed logs and reports to document detailed information on production and departmental maintenance needs.
- Resolved conflicts among team members professionally, helping maintain a positive working atmosphere conducive to productivity enhancement efforts.
Education
High School Diploma -
GW Carver High School
Columbus, GA05.1991
Skills
- Respectful and Compassionate
- Time Management
- Data Collection
- Problem-Solving
- Multitasking and Organization
- Strong Ethics
- Customer Service
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
Timeline
Caregiver Supervisor
Happy Valley Residential
2019.04 - 2024.06
Customer Service Representative - Hybrid
Global Call Center Solutions
2018.05 - 2021.06
Caregiver
B&O Services
2017.06 - 2019.04
Cashier
Civic Center
2007.01 - 2011.03
Production Line Leader
Anker Pak
2005.02 - 2009.04
High School Diploma -
GW Carver High School
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