Lakeesha Manley
Rocky Mount,NC
Summary
Dedicated Data Processing professional with experience working with various data managment databases. Reliable and dedicated analyst willing to work to complete assigned tasks within deadlines and efficient manner. History of working in fast-paced environments, providing maximum level of customer support.
Overview
23
23
years of professional experience
Work History
Data Processing Analyst
McLane Company
11.2007 - Current
- Designed user-friendly dashboards that allowed management to easy access to relevant information for informed decision-making processes.
- Verified and inspected order quality and delivery reports checking for compliance, error, shorts on product and on time delivery.
- Analyzed data trends such as profits and loss with consumer products to discover areas of opportunity for growth and provide feedback to management.
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Handled inbound/outbound customer inquiries based upon customer concerns with deliveries and eta's.
- Managed escalated calls efficiently, finding satisfactory resolutions for both customers and the business as a whole.
Area Manager
Have A Nice Day Wireless
01.2001 - 01.2007
- Led a moderate size team to achieve company goals and exceed sales targets consistently, fostering a positive and friendly work environment.
- Managed daily operations for optimal performance, ensuring a positive customer service for all customers.
- Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
- Conducted training sessions to educate employees on best practices and the constant change in technology to promote growth for both individual and company goals.
- Dedicated to expanding customer bases by building lasting relationships.
Education
High School Diploma -
Northwest Halifax High School
Littleton, NC05.1995
Skills
- Advanced Excel (v-look ups, pivot charts, formulas (if- then- else statements, mathematical formulas )
- Data Processing
- Data Archiving
- Spreadsheet Management
- Compiling Data
- Report Generation
- Statistical Analysis
Timeline
Data Processing Analyst
McLane Company
11.2007 - Current
Area Manager
Have A Nice Day Wireless
01.2001 - 01.2007
High School Diploma -
Northwest Halifax High School