LaKeesha Sanders
Dorchester,MA
Summary
Dedicated and hard working professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Client Service Professional
H&R Block
02.2022 - Current
- Responded to customer questions via phone, email and in-person.
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Process and collect payments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Introduced clients to available online resources and services to increase convenience.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed master calendar by scheduling and confirming appointments.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated with sales teams to ensure a smooth transition for new clients during the onboarding process.
Concierge
Justice Resource Institute
07.2018 - 11.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with management office.
- Rectified volatile situations quickly through active listening and effective communication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Personal Care Attendant
Tempus Unlimited
07.2007 - 02.2021
- Provided assistance in daily living activities by dressing, grooming and bathing patients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
Receptionist
United South End Settlements
03.2007 - 08.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Maintained building security by monitoring logbook and issuing visitor badges.
Education
General Educational Development -
The Dimock Center
11.2013
Skills
- Verbal and Written Communication
- Incident Reporting
- HIPAA Compliance
- Client Records Management
- Attentive to People
- Time Management
- Multitasking and Organization
- Complex Problem-Solving
- Word Processing
- Personal Hygiene Assistance
- Range of Motion Exercises
- Spreadsheet Tracking
- Independent Thinking
- Statement Distribution
- Collections and Invoice Processing
- Billing Statement Management
- Accurate Recordkeeping
- Administrative Duties
- Billing Document Creation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Service Professional
H&R Block
02.2022 - Current
Concierge
Justice Resource Institute
07.2018 - 11.2021
Personal Care Attendant
Tempus Unlimited
07.2007 - 02.2021
Receptionist
United South End Settlements
03.2007 - 08.2010
General Educational Development -
The Dimock Center
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