Lakeetra Tezeno

• Introduced new cleaning techniques that increased the overall efficiency of the housekeeping department.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
• Improved facility cleanliness by performing routine housekeeping tasks and coordinating with maintenance staff.

• Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
• Gathered materials and resources to prepare for lessons and activities.
• Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
• Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.

Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

Memorized all company products and services to be able to answer customer questions and efficiently and increase upsells.

• Examined incoming and outgoing mail to detect contraband.
• Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Booked new inmates into facility and processed inmates for release.