Lakeia Fernandez
Baltimore,Maryland
Summary
Organized and motivated, ready and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
Housing Coordinator/Case Manager
Better Path
09.2024 - Current
- Coordinated housing placements for individuals, ensuring compliance with policies and regulations.
- Developed and implemented outreach strategies to connect with potential residents and community partners.
- Managed case files, ensuring accurate documentation and timely updates on resident status.
- Developed and delivered training programs for new hires within the Housing Coordinator role, ensuring a consistent level of knowledge and expertise among team members.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Collaborated with maintenance teams to address repair requests in a timely manner, keeping properties safe and habitable for residents at all times.
- Conducted regular property inspections to maintain compliance with federal and state regulations.
- Provided comprehensive support services to residents, connecting them with necessary resources to increase self sufficiency.
- Facilitated ongoing communication between clients and management staff through regular meetings and newsletters, enhancing overall relations.
- Coordinated with different service providers to meet clients' individual needs.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Developed individualized care plans to address client needs and preferences.
- Trained new staff on case management protocols and best practices for efficiency.
- Monitor daily client schedules.
- Provide routine inspections to ensure: schedules, licenses, client rights, emergency exit plans, and other compliance information is posted and up-to date.
- Provide support to clients in conflict situations, offer guidance, and ensure a harmonious living environment within the houses.
- Coordinate client orientation, helping new clients become acclimated to the program, and help clients with completely new admission milestones.
- Oversee house managers to ensure coordination of activities and monitor medication observation.
- Train and supervise house managers.
- Ensure the consistent and accurate completion of safeguards, including regular weekly UA screens; random drug tests and residence searches; logging client medications at the time of use; monthly fire and emergency drills.
- Ensure house managers are up to date with required trainings.
- Provide support and guidance to house managers to help develop them in the areas of client care, customer service, professionalism, conflict management, organization, and communication.
- Provide performance management where necessary and implement progressive corrective action in collaboration with the Vice President and Human Resources.
- Assist with the recruitment and hiring process for house managers.
Daycare Provider
Self-Employed
Baltimore, MD
10.2013 - Current
- Enforced rules to teach good manners and maintain a safe environment.
- Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children.
- Cared for 4 children ages 3 months to 6 years.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
- Balanced schedules to promote optimal rest, play, and educational periods.
- Communicated with parents about daily activities and any concerning behaviors.
- Introduced learning activities and imaginative play to teach children to explore.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Observed behavioral issues to alert parents or guardians.
- Developed and implemented lesson plans and activities for children of various ages.
- Conducted reading classes for children to build foundational knowledge.
- Sanitized toys and tables to maintain a clean, safe environment.
- Assisted children in the development of social, communication, and problem-solving skills.
- Supported children’s emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicated daily with children’s parents or guardians about daily activities, behaviors, and related issues.
- Planned and implemented engaging activities to encourage creativity and expression.
Recruiter Specialist
American Lumper Services
Rockville, MD
06.2021 - 02.2022
- Assisted with recruiting functions by placing employment ads and reviewing job applications.
- Assisted candidates with application processes by answering questions about applications, performing background checks, providing I-9 forms, and handling drug screening paperwork.
- Explained job duties, compensation, and benefits to potential candidates.
- Met with hiring managers to identify talent needs and determine criteria for filling vacancies.
- Utilized internal Paylo, Indeed) to record, update, and track all recruiting systems (city candidate progress.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Kept current on hiring trends and recommended solutions to improve recruiting processes.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs, and other qualifications.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Advertised and promoted open positions using social media and digital marketing procedures such as Indeed.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Facilitated job application processes for qualified candidates.
Clerk Specialist
Social Security Administration
Baltimore, MD
06.1998 - 06.2004
- Processed sales transactions to prevent long customer wait times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Observed deadlines, enabling timely completion of tasks.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Communicated with customers and employees to answer questions or explain information.
- Filed correspondence and reports in accordance with corporate classification system.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Wrote, recorded and proofread business communications, documents and data.
Education
High school or equivalent - Child Care
Forest Park High School
Baltimore, MD06.2000
Other - Cosmetology
Fortis Institute
Baltimore, MD06.2014
Speech Communications
Morgan State University
Baltimore, MD06.2004
Computer Science
Baltimore City Community College
Baltimore, MD06.2002
Skills
- Early Education
- Activities Leadership
- Individual and Group Care
- Problem Solving
- Organization and attention to Detail
- Relationship Building
- Creative Thinking
- Caring and Responsible
- Activity Planning
- Time Management
- Decision Making
- Planning and Leading Activities
- Early Childhood Development
- Coordination and Teamwork
Timeline
Housing Coordinator/Case Manager
Better Path
09.2024 - Current
Recruiter Specialist
American Lumper Services
06.2021 - 02.2022
Daycare Provider
Self-Employed
10.2013 - Current
Clerk Specialist
Social Security Administration
06.1998 - 06.2004
Other - Cosmetology
Fortis Institute
Speech Communications
Morgan State University
Computer Science
Baltimore City Community College
High school or equivalent - Child Care
Forest Park High School