La’Keia McGlathery
Huntsville,AL
Summary
Skilled administrative team member with an in-depth understanding of medical standards, compliance requirements, and operational procedures. Practiced problem-solver with a friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service, and intra-office operations.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Premise Health
Huntsville, AL
10.2022 - 01.2024
- Maintained records of all payments and credits on the billing system through EMR (Electronic Medical Records)
- Maintained a record of all payments and credits on the billing system through EMR (Electronic Medical Records)
- Trained new employees on all administrative tasks and the proper use of medical terminology when communicating with physicians and other clinical staff
- Promoted customer satisfaction through appropriate interactions and responsiveness to customer needs
- Operated a high-volume multi-line phone system to schedule and confirm daily appointments
- Worked directly with specialty facilities to schedule appointments for patient referrals
- Managed the receptionist desk by greeting patients, ensuring correct paperwork is complete, and collecting patient demographics for statistical analysis
- Participated in weekly meetings to discuss physician workload, scheduling processes, and ways to provide excellent customer service to patients
- Organized patient information in a manner consistent with the healthcare numerical coding systems.
- Navigated various computer programs to swiftly execute all administrative functions
- Ensured compliance with HIPAA laws while instructing patients on how to properly complete relevant privacy and insurance forms
Regional Project Manager
DRM Tax Services
Huntsville, AL
01.2020 - 05.2023
- Served as the primary point of contact for project planning and assignments with 800+ customers across the Nashville and Huntsville areas
- Conducted ongoing educational training to ensure compliance with tax regulations and avoid penalties and fees.
- Utilized Microsoft Teams to communicate with cross-functional team members to expand business and obtain client referrals based on specific regions.
- Evaluated accounting and financial reporting systems to assess quality, identify concerns, and develop enhancement strategies.
- Integrated an AI-enabled CPA advisor tool to verify the correct submission of tax forms from each client, reducing document errors by 50%.
- Designed data-gathering spreadsheets to increase efficiency in tax return turnaround time
- Conducted individual client counseling sessions to coordinate various strategies and assist in achieving financial goals.
CLN Collection Specialist
Occupational Health Group
Huntsville, AL
02.2024
- Implemented medical billing and collection practices to ensure accurate and timely processing of claims.
- Worked with insurance companies to ensure timely reimbursement of claims.
- Collaborated with other departments within the organization to resolve billing issues.
- Ensured compliance with HIPAA laws while instructing patients on how to properly complete relevant privacy and insurance forms.
- Conducted research to resolve discrepancies in billing statements.
- Contacted patients via telephone, mail, and email to discuss payment options.
- Monitored accounts receivable aging reports on a regular basis.
Education
Master’s Degree - Strategic Healthcare Management and Administration
ATHENS STATE UNIVERSITY
07.2024
Bachelor’s Degree - Theatre
THE UNIVERSITY OF ALABAMA
12.2019
Skills
- Medical Terminology
- Insurance Verification
- Billing Support
- Payment Collection
- Medical Charting
- Patient Relations
- Microsoft Office
- Appointment Setting
- Account Management
- Documentation Review
- Active Listening
- Adaptable and Flexible
- Medical Report Preparation
Timeline
CLN Collection Specialist
Occupational Health Group
02.2024
Medical Receptionist
Premise Health
10.2022 - 01.2024
Regional Project Manager
DRM Tax Services
01.2020 - 05.2023
Master’s Degree - Strategic Healthcare Management and Administration
ATHENS STATE UNIVERSITY
Bachelor’s Degree - Theatre
THE UNIVERSITY OF ALABAMA