Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Accomplishments
Timeline
Generic

Lakeia Townsend

Huntsville,AL

Summary

Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Also reliable professional with background in facility maintenance and cleanliness. High productivity levels and ability to efficiently complete tasks with precision. Excel through strong organizational skills, adaptability, and teamwork to ensure environments are sanitary and welcoming.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Janitorial Worker

Alabama Cleaning Service
Huntsville, AL
01.2025 - Current
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.

Production Associate

Runergy
Huntsville, AL
10.2024 - 01.2025
  • Inspected finished products for defects before packing them for shipment.
  • Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
  • Repaired defective parts or components using hand tools or power tools.
  • Monitored stock levels and placed orders when necessary to replenish supplies.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

District Manager

Burger King
HUntsville, AL
12.2019 - 09.2024
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Created and maintained productive relationships with key stakeholders in the district.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Drove district growth through program quality, sales initiatives and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Cultivated positive rapport with associates and team leadership.
  • Coached, developed and motivated team to achieve revenue goals.

General Manager

Burger King
Huntsville, AL
03.2010 - 12.2019
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments and direction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Manager

Burger King
, AL
05.2004 - 02.2010
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Education

GED -

New Century High School
Huntsville, AL
05-2003

Skills

  • Project Management
  • Business Development
  • Compliance Monitoring
  • Leadership Development
  • Projections Development
  • Profitability Optimization
  • Staff Recruiting
  • Policy Enforcement
  • Leadership skills
  • Staff Management
  • Action Plans
  • Cleaning techniques
  • Customer service
  • Productivity and time management
  • Attention to detail
  • Multitasking and prioritization
  • Quality control
  • Inventory management
  • Assembly line expertise
  • Production operations
  • Mechanical troubleshooting
  • Quality inspections and reporting

Certification

  • Management Professional Certification
  • Proctor Certification

Education and Training

other

Accomplishments

  • Customer service satisfaction awards
  • Highest Sales award

Timeline

Janitorial Worker

Alabama Cleaning Service
01.2025 - Current

Production Associate

Runergy
10.2024 - 01.2025

District Manager

Burger King
12.2019 - 09.2024

General Manager

Burger King
03.2010 - 12.2019

Assistant Manager

Burger King
05.2004 - 02.2010

GED -

New Century High School

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Lakeia Townsend