Hi, I’m
Lakeihara Thompson
Farmington
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
16
years of professional experience
1
Certification
Work History
Accra Care
Direct Support Professional
04.2009 - Current
Job overview
- Assist clients with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care
- Assist clients in and out of bed, excluding the use of mechanical lifting equipment unless trained and documented as competent
- Assist clients with self-administration of medications
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Meal preparation and feeding, when required
- Assist with prescribed exercises when the client and the aide have been instructed by the appropriate health professional
- Record and report changes in the client’s physical condition, behavior or appearance to supervisor or Case Coordinator
Mason Trucking Firm LLC
Executive Administrative Assistant
09.2019 - 09.2023
Job overview
- Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy
- Supervise members of the administrative staff, equally dividing responsibilities to improve performance
- Manage agendas, travel plans and appointments for upper management
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Support bookkeeping and budgeting procedures for the company / Data Entry
- Create and update databases and records for financial information, personnel and other data
- Track and replace office supplies as necessary to avoid interruptions in standard front office procedures
- Submit reports and prepare proposals and presentations as needed
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Hennepin Technical College
Front Desk Receptionist
12.2017 - 12.2020
Job overview
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Prepare outgoing mail by drafting correspondence, securing parcels etc
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned (travel arrangements, schedules etc.)
- Scheduling appointments
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Hennepin Technical CollegeEden Prairie, MN
Associate from Executive Administrative Assistant
05.2019
Skills
- DocuSign
- Typing
- Developmental Disabilities Experience
- Sales Experience
- Hospitality Experience
- Laundry
- SharePoint
- Food Preparation
- Guest Services
- Computer Literacy
- Office management
- Negotiation
- Adobe Acrobat
- Microsoft Office
- Cash handling
- Nursing
- Windows
- Senior Care
- Caregiving
- Clinic
- Guest services
- Customer service (10 years)
- Autism Experience
- Patient Care
- Meal Preparation
- Computer skills
- Organizational Skills
- Cooking
- Vital Signs
- Customer Service
- Medical terminology
- Cash register
- Home Care
- Order entry
- Medication Administration
- Banking (1 year)
- Phone Etiquette
- Behavior redirection
- First aid and safety
- Time management
- Client support
Certification
CPR Certification
Awards
Truck Dispatch February2021, Personal Care Aide March2009
Assessments
- Spreadsheets with Microsoft Excel — Proficient January2023
- Knowledge of various Microsoft Excel features, functions, and formulas
- Full results: Proficient
- Attention to detail — Proficient January2023
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation — Proficient December2023
- Responding to customer situations with sensitivity
- Customer service — Proficient June2020
- Identifying and resolving common customer issues
- Work style: Reliability — Proficient March2023
- Tendency to be reliable, dependable, and act with integrity at work
- Scheduling — Proficient January2023
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Office manager — Proficient January2023
- Scheduling and budgeting
- Administrative assistant/receptionist — Proficient September2022
- Using basic scheduling and organizational skills in an office setting
- Protecting patient privacy — Proficient December2023
- Understanding privacy rules and regulations associated with patient records
- Medical receptionist skills — Proficient March2023
- Managing physician schedules and maintaining accurate patient records
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Executive Administrative Assistant
Mason Trucking Firm LLC
09.2019 - 09.2023
Front Desk Receptionist
Hennepin Technical College
12.2017 - 12.2020
Direct Support Professional
Accra Care
04.2009 - Current
Hennepin Technical College
Associate from Executive Administrative Assistant
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