Lakeila Cannon
Sumter,South Carolina
Summary
Accomplished Teller Supervisor with a proven track record at Safe Federal Credit Union, enhancing customer satisfaction and streamlining operations for efficiency. Expert in cash handling and regulatory compliance, with a strong focus on staff development and problem-solving. Demonstrates exceptional professionalism and ethics, significantly improving cross-selling success and reducing customer complaints.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Property Manager
Keys With Keila LLC
01.2020 - Current
- Managed property operations, ensuring tenant satisfaction and compliance with regulations.
- Developed and implemented maintenance schedules to enhance property functionality.
- Oversaw tenant communications, addressing concerns promptly and effectively.
- Coordinated lease agreements, ensuring clarity and alignment with company policies.
- Analyzed market trends to optimize rental pricing and occupancy rates.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
Teller Supervisor
Safe Federal Credit Union
03.2009 - Current
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Examined tellers' reports of daily transactions for accuracy.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Promoted bank's products and services by consistently cross-selling to customers.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
- Fostered culture of excellence, setting clear expectations and providing support for team development.
- Oversaw daily branch operations, ensuring compliance with all banking regulations and policies.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Reduced customer complaints by addressing issues promptly and implementing feedback into service improvements.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Trained and mentored new tellers, enhancing team performance and service quality.
- Supervised daily operations of teller line, ensuring compliance with policies and procedures.
Education
Bachelor of Arts - Finance
University of Phoenix
Phoenix, AZ12-2011
Skills
- Cash handling and management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Cash handling expertise
- Goal setting and achievement
- Staff management
- Regulatory compliance awareness
- Problem-solving aptitude
- Professional demeanor
Accomplishments
- Supervised team of 5 or more staff members.
- Passed Real Estate Exam on my first try.
- Overseeing multiple residential family properties totaling over 10 individual units.
- Skilled in developing raw land for housing development.
Certification
- Cross-Selling for Tellers Certificate – Various training providers.
- Management Training Certificate
- Real Estate License (Inactive)
Timeline
Property Manager
Keys With Keila LLC
01.2020 - Current
Teller Supervisor
Safe Federal Credit Union
03.2009 - Current
Bachelor of Arts - Finance
University of Phoenix