Lakeisha A. Kinder
Summary
Experienced senior operations professional with a talent for optimizing workflows and ensuring smooth daily functions. Proven expertise in process improvement, equipment maintenance, and quality control. Recognized for fostering team collaboration and adapting to evolving demands. Consistently delivers results through effective problem-solving and leadership skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Williams Southern Cooking & Catering
06.2013 - 04.2019
- Met all customer call guidelines including service levels, handle time and productivity.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Led and directed team members on effective methods, operations and procedures.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Prepared for and executed new menu implementations.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Monitor budgets and payroll, review financial transactions to insure expenditures are authorized and within budget
- Scheduled receipt of food and beverage deliveries verifying quality and quantity
- Routinely audit inventory and equipment
- Maintained records required by government agencies regarding sanitation and food subsidies
- Prepared food, cleared tables, and waited on customers when necessary to ensure customer satisfaction
Senior Operator
Continental Tires
04.2019 - Current
- Led a team of operators, delegating tasks effectively and fostering a collaborative work environment.
- Reduced downtime for equipment maintenance by conducting regular inspections and proactive repairs.
- Assisted in troubleshooting technical issues that arose during production runs, working closely with maintenance to identify root causes and implement solutions.
- Conducted safety inspections and instructed all workers to follow procedures to avoid mishaps and accidents.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Increased overall productivity through effective scheduling, monitoring, and adjustments in real-time according to workload demands.
Order Filler
Amazon MOD
10.2011 - 09.2012
- Maximized sales by shipping on time and accurately.
- Responsible for the retrieval and sorting of materials, containers and orders
- Ensured the quality of the product by examining and inspecting the materials and packaging specifications were met
- Responsible for the loading of materials and products onto conveyors for delivery to designated packaging areas
- Responsible for packing, sealing, labeling and addressing materials for shipment to ensure product is delivered to customer on time and preserved
- Trained in the use of some power tools and hand tools
Customer Service Representative
Sykes
11.2010 - 09.2011
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Conferred with customers by telephone to provide information about products, and services, canceled accounts, and received and entered orders
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Responsible for keeping records of customer interactions, kept records of details of inquiries, complaints, as well as the actions taken to resolve those issues
- Verified that appropriate actions were taken to resolve customers dilemmas
- Scope of job included greeting callers, handling inquiries, redirecting customers to the appropriate team member to better assist their needs, completing contract forms, change of address records, and the issuing discontinuance orders
Visual Inspector
Continental Tire
04.2019 - 11.2022
- Supported Quality Assurance initiatives by conducting timely and accurate visual inspections as part of a larger auditing process.
- Streamlined inspection procedures, implementing best practices for increased efficiency and accuracy in visual assessments.
- Ensured compliance with industry regulations by adhering to established guidelines during all visual inspection activities.
- Conducted final visual inspections on finished products, ensuring all quality standards were met before shipping to customers.
- Played a key role in minimizing waste by promptly detecting defective materials during the visual inspection process before they entered the production cycle.
- Provided constructive feedback to production team members on identified defects, fostering continuous improvement efforts in product quality.
- Safeguarded company reputation by detecting and reporting non-conforming materials during visual inspection processes.
- Enhanced product quality by conducting thorough visual inspections and identifying defects.
Education
High School Diploma -
Sumter High School
Sumter, SCAssociate of Arts - General Studies
Central Carolina Technical College
Sumter, SCSkills
- Motivational skills
- Verbal and written communication
- Strategic decision-making
- Collaborative teamwork
- Problem-solving abilities
- Proficient in computer applications
- Machine operation
- Facilitating daily workflows
- Effective communication
- Occupational health oversight
Certification
- Certified Production Technician, Central Carolina Technical College, 2019
- Forklift Certified, Central Carolina Technical College, 2019
- Multi Machine Operator, Continental Tires, 2019-current
- Forklift / Tuggar Certified, Continental Tires , 2020
Timeline
Senior Operator
Continental Tires
04.2019 - Current
Visual Inspector
Continental Tire
04.2019 - 11.2022
Assistant General Manager
Williams Southern Cooking & Catering
06.2013 - 04.2019
Order Filler
Amazon MOD
10.2011 - 09.2012
Customer Service Representative
Sykes
11.2010 - 09.2011
High School Diploma -
Sumter High School
Associate of Arts - General Studies
Central Carolina Technical College
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