LaKeisha Alexander
Oklahoma City,OK
Summary
Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cook Shift Leader
Northwest Nursing Center
11.2023 - Current
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Premier Service Consultant
ATT
03.2022 - 05.2023
- Maintaining knowledge of all products and services in wireless industry
- Offer a personalized solution based on customer needs
- Investigate customer complaints and issues and provide a quick and efficient resolution
- Ensure compliance to company polices and procedures
- Upsell and cross-sell new products to customers.
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
ECommerce Customer Representative
Cosco Wholesale
10.2020 - 12.2020
- The primary responsibility working in this position was to perform specialized work involving web merchandising and distribution of merchandise onto the company website
- The work performed involved application of extensive product knowledge and features of the selected product
- Provide phone support for all Costco Wholesale employees working at warehouses, depots and corporate; Must always possess a positive attitude and strong dedication to providing quality customer service
- Inbound calling
- Communication with vendors and assist customers with problem solving.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
No Degree - Medical Assisting
Francis Tuttle Technology Center - Portland
Oklahoma City, OK09.2024
High School Diploma -
Douglas High School
Oklahoma City, OK06.2006
Skills
- Communication/Interpersonal Skills
- Microsoft Office Product Knowledge
- Clerical Customer Service
- Documentation/Record Keeping
- Multicultural Sensitivity/Awareness
- Research Skills
- Flexibility/Adaptability
- Computers/Electronics
- Problem Solving/Reasoning
- Planning/Organizing
Timeline
Cook Shift Leader
Northwest Nursing Center
11.2023 - Current
Premier Service Consultant
ATT
03.2022 - 05.2023
ECommerce Customer Representative
Cosco Wholesale
10.2020 - 12.2020
No Degree - Medical Assisting
Francis Tuttle Technology Center - Portland
High School Diploma -
Douglas High School