LA KEISHA ARMSTRONG
LAS VEGAS,NV
Summary
Skilled Medical Office professional offering 12 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
10
10
years of professional experience
Work History
Front Office Supervisor
Apex Medical Center
Las Vegas, NV
11.2022 - Current
- Kept close eye on front desk to promptly address and resolve issues.
- Implemented strategies to increase efficiency within the practice's workflow processes.
- Provided customer service to patients by addressing inquiries, concerns, and complaints in a timely manner.
- Assigned tasks to front office staff members and monitored their performance.
- Coordinated with other departments within the healthcare facility regarding patient care initiatives.
- Enforced safety protocols at all times while interacting with patients or visitors in the reception area.
- Tracked patient satisfaction surveys to assess quality of care provided by physicians.
- Scheduled appointments for patients in accordance with office guidelines.
- Developed policies for patient check-in and check-out procedures.
Prior Authorization Specialist
Apex Medical Center
Las Vegas, NV
03.2017 - 11.2022
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Notified ordering providers of denied authorizations.
- Maintained accurate records of all authorization activities in the database system.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Processed appeals in a timely manner as per policy guidelines.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Clarified patient inquiries and questions to update patient account information in computer system.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Used CoverMyMeds and SureScript to input prior authorization and other important medical data into system.
- Strong understanding of insurance requirements for medication, referral, DME and imaging approval.
- Experience in completing over 100 authorizations for both medications, radiology and procedures daily.
Office Manager
Integrative Family Medicine
LAS VEGAS, NV
01.2014 - 03.2017
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
DIPLOMA - Medical Assisting
UEI
El Monte, CA09-2012
High School Diploma -
HAWTHORNE HIGH SCHOOL
Hawthorne, CA06-1998
Skills
- Scheduling and Calendar Management
- Complaint Handling
- Staff Supervision
- Coverage and Authorizations
- Attention to Detail
- Insurance Coverage Verification
- Customer Service
- Strong Knowledge of CoverMyMeds and Sure Scripts
- HIPAA Compliance
- Strong Organization
- Medical Terminology Knowledge
- Patient Scheduling
- Flexible and Responsible
- Medical Coding
- Insurance Procedures
- Patient Referrals
- Data Entry
- Understanding of Medical Terms
- Insurance Verification
- Strong Work Ethic
- 75 WPM with 98% accuracy
- Exceptional Leadership Skills
- Great Team Player
Timeline
Front Office Supervisor
Apex Medical Center
11.2022 - Current
Prior Authorization Specialist
Apex Medical Center
03.2017 - 11.2022
Office Manager
Integrative Family Medicine
01.2014 - 03.2017
DIPLOMA - Medical Assisting
UEI
High School Diploma -
HAWTHORNE HIGH SCHOOL
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