Lakeisha Bell
Snellville,GA
Summary
Meticulous customer service associate with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Guest Service Associate
Kroger
Snellville, GA
08.2021 - 04.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Customer Service Desk Cashier
Shed Aquarium
Chicago, IL
05.2018 - 07.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Answered phone and help guest with questions about products and sales information to better assist their shopping experience.
Assistant Catering Coordinator
At Your Service Fine Food & Catering
Chicago, IL
02.2015 - 03.2018
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
Customer Service Associate
Walmart
Chicago, IL
01.2012 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Arts - Phlebotomy
B.I.R Medical Training Center
Washburn, IL05.2016
Associate of Arts - Computer And Information Sciences
City Colleges of Chicago-Harry S Truman College
Chicago, IL09.2014
Skills
- Responding to Difficult Customers
- Multitasking and Prioritization
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Verbal and Written Communication
- Computer Proficiency
- Inbound and Outbound Calling
- Microsoft Excel proficiency
- Customer Service
Timeline
Guest Service Associate
Kroger
08.2021 - 04.2022
Customer Service Desk Cashier
Shed Aquarium
05.2018 - 07.2021
Assistant Catering Coordinator
At Your Service Fine Food & Catering
02.2015 - 03.2018
Customer Service Associate
Walmart
01.2012 - 01.2014
Associate of Arts - Phlebotomy
B.I.R Medical Training Center
Associate of Arts - Computer And Information Sciences
City Colleges of Chicago-Harry S Truman College
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