LaKeisha Bowser
Grand Prairie,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Back Office Coordinator
Methodist Family Health At Preston Hollow
09.2022 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Inventoried and ordered office supplies to maintain availability of products.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Contributed to a positive work atmosphere by promoting teamwork, addressing conflicts promptly, and fostering professional growth among colleagues.
- Assisted in training new Medical Assistants on back-office policies and procedures for a smooth integration into the team.
Medical Assistant PRN
Methodist Urgent Care
09.2022 - 05.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant/Patient Access Representative
Methodist Family Health Center At Preston Hollow
11.2021 - 09.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Taught patients and families to use at-home medical equipment.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
Floating Medical Assistant
Medix Staffing
06.2021 - 11.2021
- Provided assistance to different medical facilities when needed.
- Improved clinic efficiency by maintaining accurate electronic health records and updating patient information.
- Ensured a clean and safe environment for patients by regularly sanitizing exam rooms and medical equipment.
- Contributed to team success by cross-training in various clinical areas to provide coverage when needed.
- Promoted a positive patient experience with compassionate care, addressing concerns, and providing resources for further education on health topics.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information for charting purposes or appointment scheduling.
- Collaborated closely with providers to develop customized care plans for individual patient needs, improving patient outcomes and satisfaction levels.
- Demonstrated adaptability by seamlessly transitioning between various clinical roles as needed to ensure efficient day-to-day operations within the practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant
USMD Pediatrics
10.2017 - 06.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant II
Internal Medicine Specialty Of Dallas
08.2016 - 09.2017
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Baylor Family Medical Center At North Garland
01.2014 - 08.2016
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Back Office Lead Medical Assistant
Phoenix Family Care
07.2012 - 12.2013
- Streamlined patient intake process by efficiently organizing medical records and updating databases.
- Reduced waiting times for patients through effective appointment scheduling and coordination with healthcare providers.
- Enhanced patient satisfaction with thorough follow-up on test results, prescription refills, and appointment reminders.
- Facilitated seamless communication between front-office staff and physicians to ensure timely patient care.
- Supported physicians during examinations by preparing exam rooms, sterilizing instruments, and documenting findings accurately.
- Provided exceptional customer service to patients while addressing their concerns with empathy and professionalism.
- Participated in continuous learning opportunities to stay updated on industry best practices, protocols, and regulations impacting back office operations.
- Coordinated referrals to specialists or other healthcare facilities for further evaluation or treatment based on physician recommendations.
- Assisted in training new Medical Assistants on back-office policies and procedures for a smooth integration into the team.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Concorde Career College
Grand Prairie, TXNo Degree - Nursing
The University of Texas At Arlington
Arlington, TXHigh School Diploma -
Lancaster High School
Lancaster, TXSkills
- Staff Supervision
- Schedule Coordination
- Medical Terminology
- Patient Flow Management
- Phlebotomy
- Data Entry
Timeline
Back Office Coordinator
Methodist Family Health At Preston Hollow
09.2022 - Current
Medical Assistant PRN
Methodist Urgent Care
09.2022 - 05.2023
Medical Assistant/Patient Access Representative
Methodist Family Health Center At Preston Hollow
11.2021 - 09.2022
Floating Medical Assistant
Medix Staffing
06.2021 - 11.2021
Medical Assistant
USMD Pediatrics
10.2017 - 06.2021
Medical Assistant II
Internal Medicine Specialty Of Dallas
08.2016 - 09.2017
Medical Assistant
Baylor Family Medical Center At North Garland
01.2014 - 08.2016
Back Office Lead Medical Assistant
Phoenix Family Care
07.2012 - 12.2013
Concorde Career College
No Degree - Nursing
The University of Texas At Arlington
High School Diploma -
Lancaster High School
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