Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakeisha Bryant

Durham,NC

Summary

Dependable and hardworking professional, looking to be a part of an organization that will allow me to utilize my skills and education to gain further experiences while enhancing and contributing to the company's productivity, core values, growth, and overall goals. Resourceful, detail oriented, and works well as an individual or team member at all levels of an organization. Contributes outstanding work ethic, professionalism, and an energetic personality to create an enjoyable work atmosphere.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

No Beef Here Catering
01.2022 - Current
  • Answered multi-line phone system, took messages, and transferred calls.
  • Communicated effectively with a wide variety of customers both on the telephone and in person in order to respond to inquiries, disseminate information, and provide assistance.
  • Tactfully dealt with individuals who were difficult to understand because of speech impediments, hearing loss, limited English skills, or other conditions.
  • Typed at a speed of more than 45 words per minute to effectively complete work assignments daily.
  • Made daily administrative decisions on how the workload should be prioritized and accomplished, based on my knowledge of the duties, priorities, commitments, policies, and program goals of the office of the owner.
  • Performed general clerical duties to include copying, mailing, filing, opening, sorting and distributing incoming correspondence including faxes and email.
  • Used knowledge of computer systems and office software such as Microsoft word, Excel, Power Point, and Outlook daily to complete daily work and create orders with event details.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.

Waitress

HOA
12.2018 - 11.2023
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints 100% of the time, to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, shift change duties, and closings to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.


Cashier/Delivery Driver

Domino's Pizza
06.2016 - 10.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Completed on-time deliveries by reading maps, following oral, and written instructions and used GPS technology to make deliveries.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.

Sales Associate

Victoria Secret
11.2014 - 07.2016


  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Happily guided 50+ customers daily through the process of finding their ideal sizes and styles.
  • Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
  • Proactively stayed informed about the latest sales offerings and signed 150+ customers up for loyalty programs.
  • Supported the opening and closing of each shift demonstrating leadership and functionality.

Kennel Technician

Spring Forest Animal Hospital
08.2014 - 08.2015
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Prepared and administered special food formulas, medications and treatments to individual animals as prescribed by veterinarian and based on unique dietary needs..
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.


Education

Bachelor of Science - Laboratory Animal Science

North Carolina Agriculture & Technical State Univ.
Greensboro, NC
12.2019

High School Diploma -

Millbrook High School
Raleigh, NC
12.2014

Skills

  • Data Entry
  • Medical Terminology
  • Xactimate (Claims Estimating Software)
  • Workflow Optimization
  • Calendar Management
  • Office Administration
  • Time Management
  • Customer Relations
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Meticulous Attention to Detail
  • Flexible and Adaptable
  • MS Office
  • Cash Handling
  • Credit Card Transaction Processing
  • POS Systems
  • Scheduling

Timeline

Administrative Assistant

No Beef Here Catering
01.2022 - Current

Waitress

HOA
12.2018 - 11.2023

Cashier/Delivery Driver

Domino's Pizza
06.2016 - 10.2016

Sales Associate

Victoria Secret
11.2014 - 07.2016

Kennel Technician

Spring Forest Animal Hospital
08.2014 - 08.2015

Bachelor of Science - Laboratory Animal Science

North Carolina Agriculture & Technical State Univ.

High School Diploma -

Millbrook High School

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