Lakeisha Bryant
Durham,NC
Summary
Detail-oriented professional with a background in customer service and administrative support, seeking a claims adjuster trainee role to leverage analytical, problem-solving, and communication skills to contribute to efficient and accurate claims processing. Licensed in North Carolina, with ongoing licensing in other states.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
No Beef Here Catering
Raleigh, NC
01.2022 - Current
- Managed multi-line phone system, improving response time by 30%, demonstrating strong organizational skills.
- Enhanced customer satisfaction through effective communication with a diverse clientele.
- Prioritized workload based on duties, commitments, and program goals, showcasing excellent time management.
- Utilized MS Office daily for administrative tasks and event orders, illustrating technical proficiency.
Waitress/ Bartender/Company Trainer
Hoag Memorial Hospital Presbyterian
Morrisville, NC
12.2018 - 12.2023
- Maintained high customer satisfaction with timely table check-ins, reflecting strong customer service skills.
- Resolved guest and employee complaints consistently, maintaining a 95% customer satisfaction rating.
- Conducted opening, shift change duties, and closings to ensure operational efficiency, showcasing reliability and attention to detail.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Cashier/Delivery Driver
Domino's Pizza
Raleigh, NC
06.2016 - 10.2016
- Achieved a 98% on-time delivery rate, significantly improving customer satisfaction and retention, demonstrating excellent time management and attention to detail.
- Collaborated with customer service teams to resolve order issues promptly, enhancing overall customer experience. Similar to resolving claim disputes and ensuring customer satisfaction.
Sales Associate
Victoria Secret
Raleigh, NC
11.2014 - 07.2016
- Guided 50+ customers daily, achieving a 20% increase in loyalty program sign-ups through personalized interactions, demonstrating strong interpersonal and sales skills relevant to negotiating settlements.
- Managed POS system transactions to ensure seamless and accurate cash flow, illustrating attention to detail and accuracy.
Education
Bachelor of Science - Animal Science
North Carolina A & T State University
Greensboro, NC12-2019
Skills
- Attention to Detail
- Analytical Skills
- Communication Skills
- Customer Service
- Time Management
- Problem Solving
- Legal and Policy Knowledge
- Negotiation Skills
- Adaptability
- Empathy and Emotional Intelligence
- Conflict Resolution
- Technical Proficient in Claims Management Software
- MS Office
Certification
North Carolina Adjuster's License
Issued: 10/2024
Xactimate Certification
Issued : 05/2023
Timeline
Administrative Assistant
No Beef Here Catering
01.2022 - Current
Waitress/ Bartender/Company Trainer
Hoag Memorial Hospital Presbyterian
12.2018 - 12.2023
Cashier/Delivery Driver
Domino's Pizza
06.2016 - 10.2016
Sales Associate
Victoria Secret
11.2014 - 07.2016
Bachelor of Science - Animal Science
North Carolina A & T State University
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