Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lakeisha Burgess

Rocky Mount,NC

Summary

Resume Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

AUTOMOTIVE RECEPTIONIST

ALPHA AUTOMOTIVE LLC
02.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.

Walmart Delivery Driver

Spark Delivery
06.2020 - 02.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Dispatcher

Amazon
05.2016 - 05.2020
  • Amazon Driver: Independent Contractor
  • Amazon Driver are a delivery service provider for Amazon, the most well-recognized e-commerce site worldwide
  • We provide non-stop outstanding customer service 7 days a week
  • Each Delivery is a direct representative of not only our company but of Amazon.com
  • As a driver I take pride in making the customer interaction enjoyable, who take pride in their outward appearance, and who believe in maintaining a formidable reputation.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

RCA

USPS
06.2011 - 04.2017
  • RCA’s are responsible for the safe and efficient delivery and collection of the U.S
  • Mail
  • Working part time when regular carriers have scheduled days off or take vacation days
  • RCA’s also sell stamps, supplies, and money orders
  • RCA’s perform a vital function in the Postal Service, serving thousands of families and businesses in rural and suburban areas while traveling millions of miles daily.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Store Supervisor

Toy R Us
06.2011 - 02.2017
  • Department Store Supervisor
  • As a Department Supervisor, I was responsible for working with team members in one of the following areas: Back of House, Toy Department or Registry
  • This position is expected to perform a wide variety of activities aimed at driving sales, process and promoting and managing the training and development of associates in a specific department
  • The Department Supervisor will serve as the subject matter expert and is responsible for ensuring that all business initiatives are implemented and executed per Company standards
  • The Department Supervisor is a full-time position and requires full availability including nights and weekends
  • This position reports directly to the Assistant Store Manager and is expected to coordinate and deliver department training to associates.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.

Customer Service Supervisor

West Corporation
03.2008 - 05.2011
  • Customer Service Supervisor
  • Foreseeing and processing various incoming phone calls for numerous clients
  • In accordance with policies, procedures, quality standards, and federal laws and regulations
  • Additional responsibilities pertaining to call and sales function are (but are not limited to): Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g
  • Names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells
  • Successfully complete initial on-the-job training, as well as any new product or on-going training.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Correctional Officer/Supervisor of Operations

Franklin Correctional Center
12.2002 - 02.2008
  • Correctional officer/supervisor
  • Abide by policy and procedures supervise felon inmates work shortages, conduct routine counting and serve and protect inmates and the general public
  • Typing reports and answering the phone, talking to family members about inmates and making report on daily route and investigation and proficient written and oral communication
  • Made quick but smart decision
  • I also transport felons to and from Dr appointments and hospital visits.
  • Fostered positive relationships between inmates and staff through open communication channels and fair treatment policies.
  • Processed intake and release of residents and maintained records of incarceration.
  • Inspected housing and common use facilities for safety, cleanliness and security.
  • Supported initiatives to prepare incarcerated individuals for life outside of institution upon release.
  • Promoted a culture of respect within the facility by leading diversity-focused workshops for both staff members and inmates alike.
  • Preserved inmates' legal rights through trainings and interventions with correctional officers.
  • Played an active role in community outreach programs to improve public understanding of the correctional system and its impact on society.
  • Contributed to budget planning processes by identifying cost-saving measures without sacrificing safety or operational standards within the facility.
  • Reduced incidents of violence by promoting conflict resolution strategies among staff and inmates.
  • Assisted in reducing recidivism rates through active participation in inmate rehabilitation initiatives such as counseling sessions or support groups.
  • Supervised personnel in carrying out duties to care for and maintain order in inmate population of [Number].
  • Developed programs to support inmates while incarcerated.
  • Improved inmate behavior through the development and enforcement of strict disciplinary protocols.
  • Collaborated with other departments for successful inmate re-entry programs, focusing on education and vocational training opportunities.

SPECIFIED INSPECTOR/SUPERVISOR

Southern Weaving Co
02.1998 - 12.2003
  • SPECIFIED INSPECTOR/SUPERVISOR
  • Expanded territorial sales by 100%
  • Inspected safety belts
  • Developed Excellence in Sales training course
  • Expanded sales to include mass-market accounts
  • Made reports on products and did packaging and boxing the products
  • Supervise the floor of 50 people made sure everyone was in place and did the work schedule.
  • Conducted regular progress meetings with staff members to review objectives, provide constructive feedback on performance improvements needed or commend achievements made throughout their tenure as Inspector Supervisors.
  • Mentored junior inspectors on best practices and industry standards to enhance their inspection skills and advance their careers within the organization.
  • Developed customized training programs to address individual skill gaps within the inspection team, leading to improved performance outcomes across all levels of expertise.
  • Maximized operational efficiency with the development of inspection schedules, resource allocation, and workload management strategies.
  • Ensured high-quality inspections by enforcing strict adherence to safety protocols and industry standards.
  • Increased customer satisfaction by addressing complaints promptly and effectively resolving issues.
  • Established strong working relationships with clients through effective communication channels that ensured project success while fostering long-term partnerships.
  • Identified potential bottlenecks in workflows which hindered productivity; subsequently initiating corrective actions that led to significant time savings across projects.
  • Reduced workplace accidents by conducting thorough risk assessments and implementing appropriate safety measures.
  • Managed a team of inspectors, providing guidance, motivation, and support for optimal performance.
  • Conducted comprehensive audits on completed inspections to ensure compliance with regulatory requirements and quality standards.

Cashier/Manger

MCDONALD’S
08.1996 - 05.1998
  • Cashier/Manger
  • Open and closing store and made reports of sales and did schedule of employee’s
  • I run the cash register took customer order and money and greeted the customer with a smile and also offer the special of the day.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Monitored areas for security issues and safety hazards.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

PHLEBOTOMY -

THOMAS HEALTH CARE INSTITUTION
5805 DEPARTURE DR RALEIGH NC 27616

Bachelor of Science - PSYCHIATRY

THE UNIVERSITY OF ARIZONA
180 SOUTH ARIZONA AVENUE CHANDLER AZ 85225
03.2024

HIGH SCHOOL DIPLOMA -

NORTHERN NASH SENIOR HIGH
4230 GREEN HILLS RD ROCKY MOUNT NC 27804
06.1998

Skills

  • First aid and CPR
  • 45 WPM
  • Firearms Training
  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Scheduling
  • Scheduling appointments
  • Greeting and Seating Clients
  • Data inputting
  • Office Administration
  • File Management
  • Administrative Support
  • Mail handling
  • Multi-line telephone operation
  • Schedule Management
  • Document Management
  • Clerical Support
  • Professional Demeanor
  • Calendar Management
  • Documentation And Reporting
  • Typing Speed
  • Service-oriented mindset
  • Office Management
  • Multi-Line Telephone Systems

References

  • Crystal Goosbly, Post Master USPS, 919-523-9749, Crystal.l.goolsby@usps.gov
  • Keolia Edwards, 911 Telecommunication, 252-531-5836, keolia.edwards@rockymountnc.gov
  • Shadonna Bass, RCA Supervisor, 919-791-8576, valline0115@gmail.com

Timeline

AUTOMOTIVE RECEPTIONIST

ALPHA AUTOMOTIVE LLC
02.2022 - Current

Walmart Delivery Driver

Spark Delivery
06.2020 - 02.2022

Dispatcher

Amazon
05.2016 - 05.2020

RCA

USPS
06.2011 - 04.2017

Store Supervisor

Toy R Us
06.2011 - 02.2017

Customer Service Supervisor

West Corporation
03.2008 - 05.2011

Correctional Officer/Supervisor of Operations

Franklin Correctional Center
12.2002 - 02.2008

SPECIFIED INSPECTOR/SUPERVISOR

Southern Weaving Co
02.1998 - 12.2003

Cashier/Manger

MCDONALD’S
08.1996 - 05.1998

PHLEBOTOMY -

THOMAS HEALTH CARE INSTITUTION

Bachelor of Science - PSYCHIATRY

THE UNIVERSITY OF ARIZONA

HIGH SCHOOL DIPLOMA -

NORTHERN NASH SENIOR HIGH

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Lakeisha Burgess