LaKeisha Chambers

Managed incoming faxes related to patient registration processes. Verified demographics and insurance information to register patients in computer system. Handled high volume of incoming calls, providing exceptional customer service to patients and families. Responded to incoming calls, scheduling and rescheduling appointments as requested. Followed up on any outstanding referrals or authorizations needed for care.

• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients. Accessed programs and set up correct payment strategies based on patient means and needs. Performed administrative duties such as ordering office supplies or managing employee payrolls. Reviewed medical records for accuracy and completeness prior to billing. Trained new team members on company policies and accounting systems to keep team operations productive and efficient.

• Greet and register patients according to established protocols. Scheduled patient appointments and collect co-pays and payments. Obtain external medical reports as required by medical professionals. Maintain and manage patient records, move patients through appointments as scheduled. Verify medical insurance with Availity, CHAMPS and other insurance websites. Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Managed office inventory and placed new supply orders.

• Obtained, verified, and updated patient information. Provided support services to patients and medical staff. Greeted, scheduled, and directed patients to appointment locations. Answered incoming calls for all providers.