Lakeisha Chatman
The Bronx,NY
Overview
7
7
years of professional experience
Work History
Sr. Human Resources Business Partner
Amazon
Staten Island, NY
09.2022 - Current
- Conducted investigations into complaints or issues raised by employees or managers regarding HR matters.
- Improved employee productivity by enhancing communications and HR practices such as performance appraisal systems and onboarding processes.
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
- Collaborated with department heads to forecast future personnel needs based on projected business growth.
- Aligned HR policies with federal and local regulations.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Researched industry trends to inform compensation and performance strategies.
- Maintained knowledge of labor laws and regulations to ensure compliance with local employment legislation.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
Operations Manager
Amazon
The Bronx, NY
09.2021 - 09.2022
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Performed cost analysis for various projects to determine budget requirements.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Senior Area Operations Manager
Verizon
Hollis, NY
04.2017 - 09.2021
- Structured HR consulting services to support clients during organizational developments and changes.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created reports detailing operational performance metrics on a weekly basis.
- Developed strategies for improving customer service experience in the field.
- Facilitated collaboration between various departments within the organization in order to streamline processes.
Education
Bachelor of Science - Business
Norfolk State University
Norfolk, VA12-2005
Skills
- Employee Relations
- Organizational Development
- Workforce Planning
- Internal Communications
Timeline
Sr. Human Resources Business Partner
Amazon
09.2022 - Current
Operations Manager
Amazon
09.2021 - 09.2022
Senior Area Operations Manager
Verizon
04.2017 - 09.2021
Bachelor of Science - Business
Norfolk State University