Summary
Overview
Work History
Education
Skills
Timeline
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Lakeisha Chatman

Bronx

Summary

Experienced Senior HR Business Partner with a successful history of developing and implementing effective HR strategies to drive growth and foster innovation. Skilled at converting business priorities into actionable HR plans, ensuring organizational objectives and employee engagement are aligned. Demonstrated expertise in HR policies, procedures, recruitment, and employee relations, with a particular emphasis on talent acquisition and retention strategies.

Overview

8
8
years of professional experience

Work History

SENIOR HUMAN RESOURCES BUSINESS PARTNER

Amazon
09.2022 - Current
  • Identified new partnership opportunities, among sites across the region
  • Share best practices and successes with other leaders to drive improvement in company metrics
  • Developed and implemented HR strategies that fostered growth, innovation and organizational effectiveness
  • Able to translate business priorities into an HR plan that supports the business
  • Able to assess capability and needs in the areas of leadership & management development, career development, performance management, employee relations, compensation and talent acquisition, and drive appropriate solutions in these areas
  • Partnered with your business clients to help find, grow and keep the Earth's best talent
  • Coached clients on leading their teams, navigating and resolving employee relations issues or developing innovative solutions and programs to deliver results for our business, and was able to champion for Amazon's culture and values, partnering with clients to help them build customer obsessed teams
  • Managed employee relations cases within Amazon leadership for interpersonal conflict and/or allegations of misconduct (e.g. harassment, discrimination, bullying, retaliation, etc)
  • Analyzed context, facts and documentation gathered within investigations to develop balanced recommended actions that address any misconduct and restore damaged relationships
  • Facilitate restorative conversations (mediated discussions) between employees with an emphasis on outcomes that repair workplace relationships
  • Maintain confidential records within a shared case management tool; leverage the case management tool to identify themes affecting employee groups or subgroups and develop a measured response related to trends
  • Foster action-oriented relationships with HR, Employment Legal and and business leaders at all level.

OPERATIONS MANAGER/EMPLOYEE RELATIONS MANAGER (JUMPER)

Amazon
12.2021 - Current
  • Investigated employee activities thoroughly in order to identify and target operational and behavioral inconsistencies
  • Developed and implemented innovative initiatives to boost employee engagement
  • Was in charge of organizing ongoing technical training and personal development classes for employees
  • Contributed to local and regional HR projects as an effective team member
  • Collaborated with managers to ensure that organizational policies were followed, by clarifying information and suggesting necessary changes
  • Raised team morale by answering [Type] questions about new hire initiatives and employee workforce issues

OPERATIONS MANAGER

Amazon
04.2021 - Current
  • Set operational goals and work plans, as well as assigning tasks to subordinate managers
  • Oversaw the transition of production from a capacity-based model to a demand-based model
  • Planned and managed work flow to ensure that deadlines were met, priorities were identified, and policies and procedures were followed
  • Provided excellent customer service to maintain and improve customer relations, strengthen loyalty, and increase product and service sales
  • Monitored supplier operations to ensure quality, delivery schedule maintenance, and conformance with contract specifications to maximize business efficiency and cost controls
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency
  • Solicit employee feedback, maintain an "open door" policy, and analyze employee satisfaction data to identify and address employee issues or concerns
  • Managed and allocated staff and material resources to meet production goals
  • Improved performance metrics tracking and analysis to improve tactical and strategic company plans

HUMAN RESOURCE BUSINESS MANAGER

Verizon Corporate Office
04.2017 - 09.2021
  • Partnered with people managers and HR teams to create and sustain positive ER initiatives and best practices|Designed and conducted multiple positive labor relations trainings and communications in partnership with Employment/Labor Legal teams
  • Designed, collected, and analyzed multiple levels of employee sentiment
  • Partnered to engage in continuous improvement in communication mediums and practices
  • Analyzed, diagnosed, designed and revised people programs, policies, and practices to sustain positive ER
  • Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members
  • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels

Education

BACHELOR OF SCIENCE (B.S.) - BUSINESS MANAGEMENT

Norfolk State University
Norfolk, VA
12.2005

Skills

  • HR policies and procedures
  • Recruitment and selection
  • Employee Recognition
  • Employee Relations

Timeline

SENIOR HUMAN RESOURCES BUSINESS PARTNER

Amazon
09.2022 - Current

OPERATIONS MANAGER/EMPLOYEE RELATIONS MANAGER (JUMPER)

Amazon
12.2021 - Current

OPERATIONS MANAGER

Amazon
04.2021 - Current

HUMAN RESOURCE BUSINESS MANAGER

Verizon Corporate Office
04.2017 - 09.2021

BACHELOR OF SCIENCE (B.S.) - BUSINESS MANAGEMENT

Norfolk State University

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Lakeisha Chatman