Summary
Overview
Work History
Skills
Timeline
Generic

La Keisha Clarke

Baltimore,MD

Summary

Driven Assistant Customer Service Manager at Harris Teeter, I excelled in enhancing customer satisfaction and team productivity through expert training and mentoring. Skilled in conflict resolution and schedule management, I significantly improved service standards and team cohesion, demonstrating a commitment to excellence and leadership in customer engagement.

Overview

7
7
years of professional experience

Work History

Assistant Customer Service Manager

Harris Teeter
05.2019 - Current
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.

Front End Manager

Shop Rite Food Market
05.2017 - 05.2019
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.

Skills

Customer Engagement

Timeline

Assistant Customer Service Manager

Harris Teeter
05.2019 - Current

Front End Manager

Shop Rite Food Market
05.2017 - 05.2019

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La Keisha Clarke