La Keisha Clarke
Baltimore,MD
Summary
Driven Assistant Customer Service Manager at Harris Teeter, I excelled in enhancing customer satisfaction and team productivity through expert training and mentoring. Skilled in conflict resolution and schedule management, I significantly improved service standards and team cohesion, demonstrating a commitment to excellence and leadership in customer engagement.
Overview
7
7
years of professional experience
Work History
Assistant Customer Service Manager
Harris Teeter
Baltimore, MD
05.2019 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
Front End Manager
Shop Rite Food Market
Glen Burnie, MD
05.2017 - 05.2019
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
Skills
Customer Engagement
Training and mentoring
Conflict Resolution
Goal Setting
Team Development
Schedule Management
Management Support
Training programs
Customer Service
Adherence to high customer service standards
Timeline
Assistant Customer Service Manager
Harris Teeter
05.2019 - Current
Front End Manager
Shop Rite Food Market
05.2017 - 05.2019