LAKEISHA CONNER
Human Resources Generalist
Dallas, TX,VA
Summary
Innovative Human Resources Generalist with 4 years of experience managing broad range of human resource functions while serving as on-site specialist. Supports and guides cross-functional team members while fulfilling best practices within HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and enactment. Well-educated in training protocol, fact finding, root cause analysis and corrective action implementation. Highly skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Benefits Analyst II, Team Lead
Serco NA
Fairfax, VA
03.2021 - Current
- Established goal implementation, objectives, policies, and work standards
- Plans, organizes, administers, reviews, and evaluates work of subordinate personnel and provides recommendations on discipline
- Monitors production and lower error-rate of admin analyst by 97%
- Liaises with other department Group Leads
- Manages multiple tasks, often with competing deadlines
- Maintains Standard operating Procedures and Desk Guides and makes procedural changes that affect work processes to meet needs of customers
- Addresses account and task-specific concerns from clients and stakeholders
- Manages administrative support operations
- Manages administrative support operations utilizing Death Document Imaging System (DeDIS), Combined DNA Index System (CODIS), Participant Secretive Resorts (PSR),
and Agency Technical Support (ATS)
General Clerk III
Serco Inc.
Fairfax, VA
02.2020 - 03.2021
- Communicated effectively with co-workers, superiors, general public, and others sufficient to exchange or convey information
- Assisted TSP participants, payees, beneficiaries, and/or their legal representatives with variety of issues and questions relating to benefits
- Processed up to 300 submissions daily in accordance with regulations and applicable procedures with close to zero error rate
- Determined if received documentation is valid, and if not, identified deficiencies with submissions
- Protected confidentiality and data integrity in all work-related tasks as depicted in company regulations and protocols
- Handled difficult and sensitive situations using sound judgement within general policy and guidelines
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Provided quality clerical support through Death Document Imaging System (DeDIS), Combined DNA Index System (CODIS), Participant Secretive Resorts (PSR), and Agency Technical Support (ATS)entry,docummanagement, email correspondeaovofequipment.
Measurement Technician
INVISTA
LUGOFF, SC
01.2016 - 01.2020
- Developed standard operating procedures and document workflows for current and future processes
- Conducted initial and follow up training for groups of 5 or less
- Managed and archived quality documentation and participated in internal and external quality audits
- Managed overtime, vacation requests and approve timecard in KRONOS
- Conducted orientation sessions and organized on-the-job training for new hires
- Implemented policies and standard operating procedures for continuous improvement and overall business growth
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
Fulfillment Center Associate
AMAZON WAREHOUSE
COLUMBIA, SC
10.2015 - 01.2016
- Checked inventory and selected products with 99.16% free error rate
- Entered package information into company's computer system with high degree of accuracy
- Enhanced regulatory, strategic, and operational performance to keep in alignment with deadlines
- Monitored production operations for compliance with specifications and promptly reported defects minimizing loss cost prevention
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
Education
Bachelor of Science - Business Administration With HR Cert
University of Phoenix
Tempe, AZ 05.2022 - Current
Skills
- Leadership and staff management
- Process development and assessments
- Invoice Processing and Supply Inventory
- Office Management
- Business Law, Ethic, and Cultural Diversity
- Managing Office Supply Inventory
- Financial Services Support/Marketing and Sales
- Proficient in Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Spreadsheet
- US Army Veteran, Honorable Discharge
- Active Public Trust
- Complaint resolution
- Employee Evaluation
- Daily workflow improvement
- Training and Development
- Production monitoring
- Staff education and training
- Performance improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
EVERYDAY I AM A BETTER VERSION OF MYSELF
www.linkedin.com/in/llfconner
Timeline
Bachelor of Science - Business Administration With HR Cert
University of Phoenix
05.2022 - Current
Benefits Analyst II, Team Lead
Serco NA
03.2021 - Current
General Clerk III
Serco Inc.
02.2020 - 03.2021
Measurement Technician
INVISTA
01.2016 - 01.2020
Fulfillment Center Associate
AMAZON WAREHOUSE
10.2015 - 01.2016
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