Lakeisha Dodds
Warren,AR
Summary
Versatile customer service professional with expertise in pharmacy support and retail management. Skilled in patient needs assessments, product recommendations, and maintaining confidentiality of sensitive information. Committed to enhancing customer satisfaction and operational efficiency through proactive problem-solving and teamwork.
Overview
9
9
years of professional experience
Work History
Designated Hitter
Walgreens
03.2025 - Current
- Pharmacy Support: Assist Pharmacist with filling prescriptions
- Provided product information and recommendations to assist customers in making informed purchasing decisions.
- Managed daily inventory and product displays in collaboration with team to enhance store presentation.
- Operated point-of-sale systems to process transactions efficiently.
- Maintained cleanliness and organization of sales floor and stock areas.
- Resolved customer inquiries and complaints to foster satisfaction and build loyalty.
- Maintained confidentiality of patient data and condition to safeguard health information.
Patient Care Advocate
Sykes Enterprises, Incorporated
10.2020 - 04.2021
- Coordinated scheduling of home delivery of specialty medication for patients, enhancing access to necessary treatments.
- Monitored progress and documented patient health status changes, ensuring timely updates for care team.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Resolved communication and billing issues, preventing potential disruptions in patient services.
Assistant Manager
It’s Fashion
11.2019 - 03.2020
- Coordinated scheduling and delegated assignments to ensure optimal coverage and service delivery.
- Provided hands-on customer assistance, assessing needs and staying informed on consumer preferences.
- Conducted regular inventory counts to verify stock levels, resolve discrepancies, and anticipate future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assistant Manager
Tobacco Super Store
08.2017 - 11.2019
- Coordinated scheduling and delegated assignments to optimize coverage and enhance service delivery.
- Provided hands-on assistance to customers, identifying needs and staying informed of consumer preferences to improve service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Conducted regular inventory counts to ensure accurate stock levels and identify discrepancies for better forecasting.
Education
High School Diploma -
Warren High School
Warren05-1998
Skills
- Building Rapport & Credibility
- Patient assessment
- Benefits Verifications
- Health information privacy
- Customer Service
- Payment Processing
- Retail Operations
- Retail Store Management
- Cash handling
- Problem resolution
- Attention to detail
Timeline
Designated Hitter
Walgreens
03.2025 - Current
Patient Care Advocate
Sykes Enterprises, Incorporated
10.2020 - 04.2021
Assistant Manager
It’s Fashion
11.2019 - 03.2020
Assistant Manager
Tobacco Super Store
08.2017 - 11.2019
High School Diploma -
Warren High School