Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LAKEISHA EDWARDS

Greenville,MS

Summary

Dynamic Police Dispatcher with extensive experience at Greenville Police Dept, adept at emergency call processing and multi-agency coordination. Recognized for exceptional critical information relay and maintaining composure under pressure. Proven ability to prioritize responses effectively, ensuring timely dispatch of police, fire, and EMS units in high-stakes situations. Skilled Police Dispatcher with robust background in handling high-stress emergency situations. Demonstrated strong communication skills and ability to effectively coordinate with multiple departments for streamlined operations. Proven capability to maintain calm under pressure, providing clear instructions during critical incidents. Made significant impact by contributing to successful resolution of numerous emergencies.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Police Dispatcher

GREENVILLE POLICE DEPT
GREENVILLE, MS
09.2021 - Current
  • Provided guidance and technical support related to radio systems operations as needed.
  • Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
  • Processed requests for assistance from law enforcement personnel while following proper protocol.
  • Monitored police radio frequencies for any updates or changes in dispatch instructions.
  • Responded promptly to inquiries from citizens, law enforcement, and other agencies.
  • Documented all communications received via phone or radio transmissions accurately.
  • Assisted with investigations by providing detailed call logs and recordings as requested.
  • Coordinated communication between multiple agencies when responding to complex incidents.
  • Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
  • Provided support to officers by relaying critical information during emergencies.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Tracked call logs and shift data to enter into computer system.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Used radio, telephone and computer system to update first responders with new information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Researched vehicle, wanted and missing persons information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Advised personnel about accidents, weather conditions or other hazards.

Assistant Manager

Double Quick
Greenville, MS
03.2010 - 09.2021
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Created reports on sales trends, inventory levels, and financial data.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved conflicts between team members in an effective manner.
  • Established processes for monitoring customer satisfaction levels.
  • Assigned work and monitored performance of project personnel.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

Some College (No Degree) - Computer Information Systems

Delta State University
Cleveland, MS

Skills

  • Computer-aided dispatch
  • Emergency call processing
  • Radio communication
  • Incident tracking
  • NCIC database operation
  • Multi-agency coordination
  • Critical information relay
  • Emergency response prioritization
  • Call log management
  • Public interaction
  • Time management
  • Attention to detail
  • Typing speed
  • Confidentiality
  • Information gathering
  • Documentation
  • Multitasking Abilities
  • 911 system information databases
  • Police department procedures
  • Unit dispatch
  • Team leadership
  • Call routing
  • Listening skills
  • Basic life support BLS
  • Active listening
  • Police Code Understanding
  • Telephone etiquette
  • Emergency police dispatcher certification

Certification

QUALITY DISPATCH TRAINING LLC, STATE OF MS PROFESSIONAL CERTIFICATE, MS JUSTICE INFORMATION CENTER,BETST EMERGENCY TELECOMMUNICATOR 16 HOUR ORIENTATION COURSE

References

References available upon request.

Timeline

Police Dispatcher

GREENVILLE POLICE DEPT
09.2021 - Current

Assistant Manager

Double Quick
03.2010 - 09.2021

Some College (No Degree) - Computer Information Systems

Delta State University

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