Lakeisha Elder
Houston,TX
Summary
Hands-on Banquet Manager overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Banquet Manager
House Party Inflatables Events
01.2021 - 02.2024
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Interpreted instructions to schedule and set up events to client specifications.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Maintained a safe working environment by enforcing health and safety standards among staff members.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Implemented successful strategies to increase customer satisfaction.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Banquet Coordinator
7 Star Events
01.2018 - 01.2021
- Improved event efficiency by organizing and coordinating banquet setup, teardown, and equipment management.
- Optimized workflow efficiencies by implementing standardized procedures for banquet operations across multiple venues within the company portfolio.
- Facilitated successful events by coordinating staff schedules, delegating tasks efficiently, and providing clear direction during high-pressure situations.
- Maximized venue utilization with precise space allocation planning and flexible room setups for various event types.
- Ensured regulatory compliance by maintaining strict adherence to food safety guidelines and sanitation standards at all times.
- Increased repeat business through exceptional customer service skills and attention to detail in meeting client needs.
- Enhanced client satisfaction with personalized menu planning and seamless dietary accommodation.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Supervised food presentation and plating to enhance visual appeal.
Education
Associate of Arts - Liberal Arts And General Studies
Houston Community College
Houston, TX05.2013
Skills
- Leadership Qualities
- Venue coordination
- Team Management
- Staff Leadership
- Dietary restriction compliance
- Food safety and sanitation
- Sanitation Standards
Timeline
Banquet Manager
House Party Inflatables Events
01.2021 - 02.2024
Banquet Coordinator
7 Star Events
01.2018 - 01.2021
Associate of Arts - Liberal Arts And General Studies
Houston Community College
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