Lakeisha Feast
La Marque,TX
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
21
21
years of professional experience
Work History
Patient Service Specialist
University of Texas Medical Branch
Galveston, TX
01.2023 - Current
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Processed payments from patients, including cash, check, or credit card transactions.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained strict confidentiality when dealing with sensitive information.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Greeted patients upon arrival and verified patient information.
- Verified demographics and insurance information to register patients in computer system.
Health Unit Coordinator
University of Texas Medical Branch
Galveston, TX
12.2018 - 01.2023
- Coordinated communication between various departments within the facility regarding patient care needs.
- Provided customer service assistance to patients who had questions or concerns about their care plans.
- Provided administrative support to nursing staff as needed.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Organized patient records, charts, and other documents in an orderly manner.
- Assisted with scheduling appointments for patients and doctors.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Maintained inventory of medical supplies and equipment in health unit.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
Referral Coordinator
Texas Gulf Coast Medical Group
Webster, TX
03.2013 - 11.2018
- Assisted in the development of referral processes and procedures.
- Processed authorization requests from referring physicians in a timely manner.
- Called insurance companies to confirm coverage of procedures and services requested by referring physician.
- Responded promptly to inquiries from patients, physicians, and other stakeholders regarding the status of referred cases.
- Maintained databases of active referrals and tracked progress of each case until completion.
- Reviewed patient records and verified insurance eligibility.
- Researched providers to determine if they are in-network or out-of-network for the patient's health plan.
- Prepared referral documents containing patient information, diagnosis codes, treatment plans, and provider information.
Medical Referral Specialist
Coastal Health And Wellness
Texas City, TX
08.2003 - 03.2013
- Processed authorization requests from referring physicians in a timely manner.
- Called insurance companies to confirm coverage of procedures and services requested by referring physician.
- Responded promptly to inquiries from patients, physicians, and other stakeholders regarding the status of referred cases.
- Prepared referral documents containing patient information, diagnosis codes, treatment plans, and provider information.
- Coordinated referrals with primary care physicians, specialists, and other healthcare providers.
- Worked closely with financial counselors to guide patients on financial obligations and decision-making.
- Communicated with patients regarding their referrals and answered any questions they had about the process.
Education
Certified Medical Assistance - Medical Assistance
Texas School of Business
Houston, TX05-2000
High School Diploma -
Hitchcock High School
Hitchcock, TX08-1993
Some College (No Degree) - Health Information Management
Galveston College
Galveston, TXSkills
- Appointment Scheduling
- Insurance Verification
- Customer Service
- Pre-Admission Requests
- Problem-Solving
- Multitasking and Organization
Timeline
Patient Service Specialist
University of Texas Medical Branch
01.2023 - Current
Health Unit Coordinator
University of Texas Medical Branch
12.2018 - 01.2023
Referral Coordinator
Texas Gulf Coast Medical Group
03.2013 - 11.2018
Medical Referral Specialist
Coastal Health And Wellness
08.2003 - 03.2013
Certified Medical Assistance - Medical Assistance
Texas School of Business
High School Diploma -
Hitchcock High School
Some College (No Degree) - Health Information Management
Galveston College
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