Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaKeisha Hall

Arlington

Summary

Cash Settlement Analyst with a strong focus on customer service and cash management for ATMs. Demonstrated expertise in collaborating with Technical and Customer Service Support Teams to resolve ATM-related technical and cash issues efficiently. Extensive knowledge of medical terminology, billing procedures, pharmacy operations, and claims submission processes. Seeking entry-level opportunities to enhance abilities while contributing to the company's growth.

Overview

11
11
years of professional experience

Work History

Cash Settlement Analyst

FCTI
Plano
09.2024 - 03.2025
  • Provided effective service for all customers by providing cash to the ATM.
  • Researched ATM cash balances.
  • Prioritized the workload in order to avoid the ATM running out of cash.
  • Communicated with funding banks and armored carriers to dispatch cash services to our ATMs nationwide.

IT Service Desk Analyst

Cardtronics
Dallas
11.2021 - 08.2024
  • Provided remote technical support to a wide range of customers, vendors, and third-party clients with ATM software issues.
  • Diagnosed and resolved technical hardware and software issues, including cash assistance and ATM unreleased credit.
  • Maintained service tickets with detailed documentation to track the progress of customer interactions and resolutions in the ticketing system.
  • Analyzed trends in customer requests to provide proactive solutions that will reduce future occurrences.

Pharmacy Coordinator

Wellcare
Tampa
03.2017 - 07.2021
  • Coordinated escalated pharmacy issues for lower Help desk agents, members, providers and CVS Pharmacy, ensuring accurate dispensing of Part D prescriptions.
  • Assisted Pharmacists, providers and members with authorizations, appeals, dispensing, prescriptions and system overrides to obtain lost/stolen medication.
  • Maintained accurate patient records in pharmacy system, updating insurance, authorizations and medication information as necessary to fill prescription.

Medical Biller

Quest Diagnostics
Tampa
01.2014 - 03.2017
  • Successfully answered 50 to 100 inbound calls daily in a fast-paced call center environment. Performed insurance verification, addressed billing concerns, collected, posted, and managed patient account payments.
  • Resolved customer billing discrepancies by billing the patient's primary and secondary insurance, including Medicare, Medicaid, Medi-Cal, and Tricare.
  • Assisted in training new employees on proper call flow, system navigation, billing procedures, and insurance portals.
  • Maintained accurate patient data in electronic health records system.

Education

Diploma -

Mexia High School
Mexia, TX
05.1995

Skills

  • Cash Settlement Analyst
  • ATM Operations
  • IT/Technical Support
  • ATM dispatching
  • Cash flow management
  • Financial services
  • Problem resolution
  • Medical, mental health, and pain management claims submission
  • Remote/Hybrid Support

Timeline

Cash Settlement Analyst

FCTI
09.2024 - 03.2025

IT Service Desk Analyst

Cardtronics
11.2021 - 08.2024

Pharmacy Coordinator

Wellcare
03.2017 - 07.2021

Medical Biller

Quest Diagnostics
01.2014 - 03.2017

Diploma -

Mexia High School