Lakeisha Harrell

Detail-oriented administrative professional with expertise in customer service and data entry. Proven ability to manage correspondence and optimize schedules to enhance operational efficiency.

My

• Advanced from [Job Title] to [Job Title] within [Timeframe] for [reason for promotion].
• Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
• Managed [name] area.
• Successfully resolved [Number] customer issues per [Time period].
• Recognized by customers and [Job Title] for expedient and effective service.
• Responded to over [Number] customer inquiries each day.
• Completed payroll for staff of [Number] direct reports.
• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Focus or report].
• Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
• Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
• Increased office productivity [Number]% by implementing numerous process improvements.
• Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
• Developed and implemented [Procedure description], which resulted in increased company efficiency and productivity.
• Awarded "Employee of the Month" for delivering outstanding administrative support.
• Data Entry - Reviewed and updated client correspondence files and scheduling database.
• Updated and maintained company database to reflect current and accurate client records for more than [Number] accounts.
• Scheduling - Organized technician schedule for customer jobs.
• Assisted management with the training of [Number] new staff members.