LAKEISHA HARRIS
Customer Service Representative
TUSCALOOSA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
2008
2008
years of post-secondary education
1
1
Language
Work History
CUSTOMER SERVICE REPRESENTATIVE
Fiserv
01.2022 - 02.2025
- Managed high-volume inbound calls, maintaining excellent customer service
BENEFITS ENROLLMENT SPECIALIST
Aston Carter
10.2021 - 12.2021
- Orchestrated employee benefits enrollment
- Imparted knowledge on different packages
- Handled inquiries about current coverage
- Managed dependents' data updates
FRAUD SPECIALISTS
Itac-BBVA
01.2021 - 09.2021
- Managed fraud investigations, enhancing account security
- Processed 50-60 claims daily, improving efficiency
- Executed inbound/outbound communications, maintaining strong client relationships
FINANCIAL CRIME SPECIALIST
Express Personnel- Wells Fargo
07.2020 - 11.2020
- Monitored customer transactions to detect and prevent financial crimes, reducing losses
- Utilized advanced systems and tools for efficient data analysis
INSPECTOR
Smp
03.2020 - 07.2020
- Monitored product quality, identifying damaged parts
- Streamlined damaged parts to production line for repair
- Ensured smooth workflow and reduced downtime
VALET DRIVER
Core Focus Personnel
07.2019 - 12.2019
- Managed vehicle logistics for Mercedes
- Optimised parking efficiency by 20%
CASHIER
Murphy USA
08.2010 - 03.2019
- Managed customer interactions, identifying needs and providing product information
- Collaborated in team-based tasks including cashiering and store maintenance
- Ensured adherence to store policies for payments, returns, and exchanges
ACCOUNTS PAYABLE CLERK
GCR
08.2016 - 04.2018
INSURANCE AGENT
Mutual Savings
03.2014 - 09.2014
- Guided clients to optimal coverage solutions
- Processed loan and premium payments meticulously
HOUSEKEEPING
University Village
02.2005 - 07.2010
- Enhanced office aesthetic through meticulous cleaning
- Optimized storage areas organization
PHONE OPERATOR
DCAS
10.2007 - 06.2008
- Managed company communications via phone
- Handled bill payments efficiently
- Maintained and organized company files
- Coordinated document transmissions, including fax and notices
Education
GED -
Skills
Customer Service
Sales
Lead Generation
Negotiation
Communication
Problem Solving
Time Management
Account Management
Fraud Investigation
Financial Services
Claims Processing
Benefits Administration
Data Entry
Documentation
Timeline
CUSTOMER SERVICE REPRESENTATIVE - Fiserv
01.2022 - 02.2025
BENEFITS ENROLLMENT SPECIALIST - Aston Carter
10.2021 - 12.2021
FRAUD SPECIALISTS - Itac-BBVA
01.2021 - 09.2021
FINANCIAL CRIME SPECIALIST - Express Personnel- Wells Fargo
07.2020 - 11.2020
INSPECTOR - Smp
03.2020 - 07.2020
VALET DRIVER - Core Focus Personnel
07.2019 - 12.2019
ACCOUNTS PAYABLE CLERK - GCR
08.2016 - 04.2018
INSURANCE AGENT - Mutual Savings
03.2014 - 09.2014
CASHIER - Murphy USA
08.2010 - 03.2019
PHONE OPERATOR - DCAS
10.2007 - 06.2008
HOUSEKEEPING - University Village
02.2005 - 07.2010
University of Alabama - GED,