LAKEISHA HOLLOWELL
Valley View
Summary
Detail-oriented Manual Portfolio Agent with a strong background in account management and payment processing. Successfully managed over 400 accounts while meeting monthly financial goals through effective communication and problem-solving skills. Committed to delivering exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manual Portfolio Agent-Collections
IQOR(THE RECEIVABLE MANAGEMENT SERVICES)
Richfield
02.2023 - 12.2025
- Managed over 400 accounts.
- Processed payments and updated debtors' information in the database accurately.
- Provided customer service to clients through phone and email communication.
- Inbound and outbound calling, meeting the established minimum goal of $1,000.00 monthly.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Processed payments from debtors by check or credit card.
Preventative HealthCare Advisor
Life Line Screening
Independence
01.2020 - 12.2022
- Inbound and Outbound consumer service and sales
- Advised clients on preventive health screenings and services.
- Coordinated appointments for various health screening tests.
- Educated patients about the benefits of early detection strategies.
- Conducted follow-up calls to confirm appointments and answer questions.
Customer Service -Sales
AmeriMark Direct LLC
Cleveland
01.2015 - 12.2019
- Inbound and outbound service interactions and upsell opportunities
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Sales Associate
S&P Data
Cleveland
12.2012 - 01.2015
- Upsold American Express customers on protection program to enhance service utilization.
- Promoted cable direct products and services to optimize customer satisfaction and retention.
- Assisted customers in product selection and provided informed recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained knowledge of current promotions and product offerings for effective selling.
- Upsold additional items based on customer interests and needs.
Collections
JP Morgan Chase
Cleveland
01.2010 - 01.2014
- Participated in internal meetings related to collections issues or initiatives.
- Maintained accurate records of all collections activities in the database.
- Prepared reports of delinquent accounts for collections purposes.
- Organized collections according to established standards for filing, labeling, shelving.
- Performed daily collections calls to discuss payment arrangements with customers.
- Managed accounts receivable and payable processes including invoicing, collections, payments.
Education
Some College (No Degree) - Medical Assistant
Remington College
Cleveland, OHSkills
- Customer relationship management
- Account management
- Payment processing
- Database management
- Records maintenance
- Telephone communication
- Conflict resolution
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Negotiation skills
- Financial document preparation
- Persuasive speaking
- Critical thinking
- Goal-oriented mindset
Certification
FDCPA CERTIFIED
Timeline
Manual Portfolio Agent-Collections
IQOR(THE RECEIVABLE MANAGEMENT SERVICES)
02.2023 - 12.2025
Preventative HealthCare Advisor
Life Line Screening
01.2020 - 12.2022
Customer Service -Sales
AmeriMark Direct LLC
01.2015 - 12.2019
Sales Associate
S&P Data
12.2012 - 01.2015
Collections
JP Morgan Chase
01.2010 - 01.2014
Some College (No Degree) - Medical Assistant
Remington College