LAKEISHA HOWARD
Oakland,CA
Summary
Resourceful and detail-oriented professional with over 10 years of experience in administration, operations, and human resources, known for effectively managing facility operations, coordinating resources, and fostering collaborative team environments. Currently pursuing an MBA with a concentration in Human Resources, demonstrating a commitment to continuous professional growth. Skilled in implementing efficient administrative procedures, managing facility needs, and ensuring safety compliance. Proven track record of enhancing workplace efficiency, supporting team development, and driving initiatives that improve organizational functionality and employee satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Counselor - Relief
Westcoast Children’s Clinic
Oakland, CA
05.2024 - Current
- Document children's behavior and maintain timely and accurate records, adhering to agency policies and ensuring a safe, supportive environment
- Participate in administrative meetings and training, fostering professional development and interdepartmental communication
- Conduct intake assessments and provide essential support functions, ensuring responsive and client-centered care within facility protocols
Support Counselor
Edgewood Center for Children and Families
San Francisco, CA
04.2024 - Current
- Apply 'Handle With Care' principles, supporting youth with mental health needs and maintaining facility safety standards
- Coordinate daily care and ensured compliance with organizational policies, facilitating a structured, nurturing environment
- Manage incident documentation, prepared reports, and actively contributed to a safe, conflict-free atmosphere
Manager
Dale Vino
Pittsburg, CA
07.2023 - Current
- Streamline recruitment, onboarding, and training processes, enhancing retention by 20%
- Manage scheduling for optimal staffing and service delivery, achieving a 15% improvement in customer satisfaction
- Develop and lead staff development initiatives, enhancing employee engagement and productivity
Office Manager
Auto Elite Towing & Repair
Pittsburg, CA
04.2020 - 09.2023
- Transformed office operations, implementing systems to improve document management and reduce processing time by 20%
- Oversaw scheduling, resource allocation, and compliance, enhancing productivity and maintaining safety protocols
- Managed accounts and assisted with payroll, ensuring timely and accurate processing, with a focus on financial integrity
Administrator/HR Assistant
Center For Positive Changes
Sacramento, CA
09.2011 - 04.2020
- Directed administrative operations to ensure smooth day-to-day functioning and compliance with regulatory requirements
- Directed daily administrative operations and compliance, supporting the facility's adherence to regulatory standards
- Organized recruitment, onboarding, and performance evaluations, reducing time-to-fill vacancies by 20%
- Coordinated facility safety inspections and training, promoting a culture of excellence and continuous improvement
- Developed facility maintenance plans and managed logistics, ensuring efficient resource allocation
Education
Master's degree - Business Administration/Human Resources Concentration
Southern New Hampshire University
09.2025
Master's degree - Counseling Psychology – Family Therapy Specialization
Argosy University
Alameda, CASkills
- Scheduling
- Maintenance planning
- Resource allocation
- Recruitment
- Onboarding
- Training
- Performance management
- Facility safety inspections
- Incident reporting
- Time management
- Data entry
- Digital record management
- Cross-functional team coordination
- Interpersonal skills
- Staff training
- Conflict resolution
- Team-building
Certification
- Microsoft Power BI – Data Transformation, Analysis, and Dashboarding
- Emotional Intelligence – Focused Training on Interpersonal Skills
- Robotic Process Automation (RPA) – Strategic Implementation
Professionalattributes
- Detail-Oriented: Maintains accurate records and manages documentation meticulously.
- Problem-Solver: Proactively identifies and resolves operational challenges.
- Customer-Service Focused: Ensures a welcoming and supportive environment for clients and staff alike.
- Adaptable & Reliable: Delivers under pressure, adjusts to evolving needs, and consistently meets deadlines.
Timeline
Support Counselor - Relief
Westcoast Children’s Clinic
05.2024 - Current
Support Counselor
Edgewood Center for Children and Families
04.2024 - Current
Manager
Dale Vino
07.2023 - Current
Office Manager
Auto Elite Towing & Repair
04.2020 - 09.2023
Administrator/HR Assistant
Center For Positive Changes
09.2011 - 04.2020
- Microsoft Power BI – Data Transformation, Analysis, and Dashboarding
- Emotional Intelligence – Focused Training on Interpersonal Skills
- Robotic Process Automation (RPA) – Strategic Implementation
Master's degree - Business Administration/Human Resources Concentration
Southern New Hampshire University
Master's degree - Counseling Psychology – Family Therapy Specialization
Argosy University
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