Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
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Lakeisha Lee

Lakeisha Lee

Saint Paul,MN

Summary

Dedicated professional committed to developing and executing strategies that enhance organizational efficiency. Skilled in data analysis, provides valuable insights into Human Services, Advocacy, and Strategic Initiatives. With robust communication and interpersonal abilities, is devoted to adopting best practices for employee development and retention.

Overview

15
15
years of professional experience

Work History

HMIS Manager

Institute for Community Alliances
01.2023 - 03.2024
  • Coach, mentor, and supervise team members and direct reports.
  • Oversee onboarding, performance reviews, and salary adjustments for direct reports.
  • Promote team unity and learning opportunities for growth.
  • Ensure system administration success by managing our collection of training materials and ensuring tasks comply with HMIS Data Standards.
  • Co-manage project portfolios with ICA management team, assign resources, prioritize, and schedule team tasks.
  • Lead cross-team projects, promote healthy dynamics, and guarantee quality outcomes.
  • Facilitate collaboration between ICA, partners, funders, Continuums of Care, and vendors to address HMIS issues.
  • Handle conflicts and challenges within region, escalated to HMIS Director when necessary.
  • Contribute to and enforce organizational policies and practices.
  • Attended local, regional, board, or network-wide projects and meetings, staying informed on homeless assistance initiatives.
  • Responsibilities also included presenting, training, and supervising technical experts, ensuring their success through strong analytical, decision-making, problem-solving, organizational, and time management skills.

Case Management Supervisor

Face2Face- SafeZone
08.2020 - 02.2021
  • Managed short-term hotel program for 20 youths.
  • Trained and assisted in rental assistance applications.
  • Supervised 6 staff members and oversaw distribution of goods and services. while maintaining community relationships,
  • Coordination of TLP program and implemented training on housing assessments and trauma-focused youth collaboration.
  • Audited HMIS, Apricot, and paper files, and established Safe Harbor Transitional Housing program.
  • Enhanced virtual services for youths during pandemic.
  • Oversaw training for new employees at drop in on daily procedures, created de-escalation training for staff.
  • Developed community probation roles within Ramsey County Attorney's office for at-risk youths and activated Youth Action Committee for
  • Reviewed and developed intake and discharge plans to improve client engagement and retention,
  • Collaborated with teams to facilitate care, created comprehensive care plans, and streamlined case management to maximize revenue cycle.

Mobile Case Manager

The Link- Passageways
08.2018 - 08.2020
  • Coordinate up to 20 active clients, who experience or are at risk for sexual exploitation, or sex trafficking.
  • Act as point of contact for clients and manage 24/7 resource navigator line for victims.
  • Support youth and collaborative partners with referrals.
  • Case Management services to displaced youth and adults including coordinating housing, medical appointments, client education, court systems involvement, and school or rehabilitation enrollments.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Advocate

180 Degrees, Brittany's Place
08.2014 - 10.2018
  • Weekly Volunteer as Brittany's sister, giving insight into Brittany's life and choices
  • Teaching sexually trafficked youth soft skills, life skills, mentoring, financial literacy, positive body reinforcement, and emotional Intelligence training
  • Financial Literacy trainer 6 to 8 module trainer with career exploration and services in one and one and multi group courses.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout entire representation process.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.

Collaborative Coordinator

Lutheran Social Services- StreetWorks
10.2017 - 08.2018
  • Provide support for Coordinated Entry, data and project development, and operations and administration for LSS Youth and Family Services
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Assure data quality, streamline reporting, and maintained viable Coordinated Entry System
  • Safe Harbor presenter, data systems trainer, and marketing and communications support
  • Support Outreach Workers with data, training, HUD mandated Coordinated Entry system, and supplies for outreach services.
  • Narcan training provided during employment.
  • Coordinating office hours at various Drop-in centers within Ramsey, Hennepin, Dakota, Anoka, and Carver Counties
  • Strong networking skills gained.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
  • Gathered and organized materials to support operations.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Lead Contact Center Representative (Supervision)

Hiway Federal Credit Union
12.2008 - 10.2017
  • Delivered outstanding customer service by attentively listening to inquiries and crafting personalized solutions.
  • Engaged in regular team meetings to exchange insights on customer challenges, fostering collaborative approach to problem-solving.
  • Boosted first call resolution rates through extensive product knowledge and adept problem-solving abilities.
  • Handled high call volumes while concentrating on providing superior customer experiences. Decreased handle time by swiftly discerning customer needs and supplying precise information.
  • Improved team productivity via effective teamwork and communication.
  • Showed empathy for customer concerns, building trust and rapport.
  • Efficiently operated multiple software applications to ensure accurate and prompt customer service.
  • Kept meticulous records of customer interactions for thorough documentation.
  • Mediated conflicts between customers and other departments to achieve agreeable resolutions.
  • Elevated customer satisfaction by promptly and effectively resolving issues.
  • Aided in ongoing improvement efforts by applying feedback to enhance performance.
  • Supported training of new employees by imparting best practices and aiding their professional growth.
  • Acquired and sustained deep comprehension of products and services to provide informed responses to variety of customer inquiries.

Education

Bachelor of Science - Criminal Justice

Metropolitan State University
Saint Paul, MN
12.2022

Associate of Science - Criminal Justice

Century College
White Bear Lake, MN
05.2014

Skills

  • HMIS Expertise
  • Non-Profit Leadership
  • Data Security
  • Workforce Analytics
  • Business Intelligence
  • Software integration
  • Entrepreneurship
  • Financial Literacy
  • Cultural Competency
  • Decision-Making
  • Advocacy & Public policy
  • System implementation
  • Relationship Building
  • Training and mentoring
  • Microsoft Office
  • Documentation and Recordkeeping
  • Analytical and Critical Thinking
  • Customer Relationship Management
  • Conflict Resolution
  • Employee Relations
  • Strategic Planning
  • Project Management
  • Agile Coach Experience
  • Training Development
  • Organizational Development
  • Policy Interpretation
  • Policy Development
  • Database Maintenance
  • Legal knowledge
  • Analytical Reasoning
  • Mediation
  • Resource Management
  • Research proficiency
  • Collaboration and Teamwork
  • Community Advocacy
  • Attention to Detail

Accomplishments

  • Hiway Federal Credit Union Website Conversion Project Management and Trainer (2017)
  • Crucial Conversations Course Graduate, VitalSmarts (2017)
  • Board Associate for CommonBond Communities, Saint Paul, Minnesota (08/17 - 02/20)
  • Community Financial Ambassador- LSS Financial Counseling Partner (17-20)
  • Community Radio Advocate Appearance 89.9 KMOJ Dr. Bartley, African American Community Forum(2017)
  • Junior Achievement Presenter- High School Presenter on Financial Management and Life skills. (16-20)
  • Member of Minnesota Human Trafficking Taskforce- Advocate against human and sex trafficking (16-24)
  • Leadership Saint Paul Graduate Class of 2018 Best Class Ever! Civic Leadership Program with Saint Paul Chamber of Commerce (2018)
  • Josie R Johnson Leadership Academy, African American Leadership forum participant (2018)
  • Hennepin County Safe Harbor Protocol Multi-Disciplinary Team (05/18-09/20) Published in January 21.
  • Ramsey County SART (Sexual Assault Response Team) Member (2020)
  • Ace's Training Certification with Family Wise (2021)
  • De-escalating Potentially Violent Situations Certification National Crisis & Trauma Resource Institute (2020)
  • Volunteer with MN POMC (Parents of Murdered Children) Hope Chapter, Saint Paul, MN (2016-X)
  • Appointed Board Chair of the Missing and Murdered African American Women Task Force, by the Commissioner of Public Safety. Completed report to MN Legislature to reduce and end violence against African American Women and Girls in Minnesota. Published in 2022. (2021-2024)
  • When Black Women Go Missing Documentary with Vice News on Tubi (2024)

Awards

  • Nominee 2018 "Women Who Lead" by Minnesota Business Magazine. (January/February 2018 Edition)
  • Recognized by Lutheran Social Services- Community Financial Ambassador, Outreach Award of the Year 2020.
  • Aware Award 2023 awarded by MNCASA- Minnesota Coalition Against Sexual Assault presented by an conversation with Dr. Roxane Gay.
  • Notable Document Award Recipient Awarded by the National Conference of State Legislatures Legislative Research Librarians Professional Staff Association for the publication of The Missing and Murdered African American Women's Task Force: A Final Report. (August 2023)

Timeline

HMIS Manager

Institute for Community Alliances
01.2023 - 03.2024

Case Management Supervisor

Face2Face- SafeZone
08.2020 - 02.2021

Mobile Case Manager

The Link- Passageways
08.2018 - 08.2020

Collaborative Coordinator

Lutheran Social Services- StreetWorks
10.2017 - 08.2018

Advocate

180 Degrees, Brittany's Place
08.2014 - 10.2018

Lead Contact Center Representative (Supervision)

Hiway Federal Credit Union
12.2008 - 10.2017

Bachelor of Science - Criminal Justice

Metropolitan State University

Associate of Science - Criminal Justice

Century College

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Lakeisha Lee